Manage team responsibilities and service delivery. Providing scheduling solutions to provide 24x7 support including on-call responsibilities. Weekly review of closed tickets to ensure highest quality of service and support is being provided. Provide technical support for Physical Security applications, hardware (including computers/mobile devices), and users. Troubleshooting Access Control and Video Surveillance hardware to determine system or hardware faults. Scheduling vendors and closely working with them to carry out physical repairs. Making configuration changes when system faults found. Incident response to service outages and working to bring systems back online as quickly as possible.Collaborate, advise, and provide support on physical security projects. Providing Access Control Badge support globally: - Setup networked industrial badge printers at offices worldwide to provide same day turnaround of new and replacement badges - Developed solution to support day 1 badge printing, activating, and handouts for new hire orientation groups at headquarters totaling 400+ personnel. - Management and issuance of badge access clearances.

Internal IT support via ticketing system, phone calls, and emails. Providing personalized, timely, and effective support to technical and non-technical users.Developed and implemented training program that is now used to train all incoming service desk technicians worldwide.

Specializing in repair, installation, and service of computers (Mac and PC). Providing customer support with computers and popular consumer electronics. Led department in sales of services while developing customer satisfaction and loyalty.