Ntokozo Moyo Kiilu ,Capm Email & Phone Number

Botswana

Gaborone, South-East, Botswana

ACA Engineering Residency is a training program geared toward improving the Software Engineering Ecosystem in underserved African countries by introducing young graduates to Software Development frameworks, Software Stacks ,Product management methodologies(Agile) used by organizations to give them a chance on a global market🔹Coordinate and assist in curriculum/Lesson planning to deliver a robust and dynamic effective lesson delivery🔹Ensure the learning platform has updated content by regularly reviewing, curating, and refreshing materials to provide learners with relevant and valuable educational experiences🔹 Manage program scheduling and team planning, ensuring smooth operations and collaboration among participants and lecturers.🔹Organize and conduct recruitment efforts to attract talented individuals to the program.🔹Run social media platforms enhance program visibility and online presence🔹Utilize project management tools to efficiently track and manage overall project completions.🔹Contribute actively to fundraising activities, supporting the program's financial sustainability.🔹Exercise budgeting and control over local program funding, optimizing resource allocation.🔹Manage day-to-day activities of the program as well as operational and local business functionsAchievements📌Increase program awareness through digital channels with Social Media. Over 60% of application come directly through social media campaigns and the other 40% through maintained partnerships with local schools. 📌Improved program engagements with students for 95% completion rate by ensuring that all aspects of their learning are tended to through the use of active feedback.📌Increase program awareness through local engagements and local development circles.ToolsLinear, Coda, Google Suite( Google Drive, Calendar, Gmail, Sheets, Forms) Slack, Zoom,Meet, Wave Financial, Github, Notion, Calendly, MailChimp),LearnDASH,https://africacode.org/

This role was in a small organization that provides training courses in Foresic Investigation and Compliance . My Roles often overlapped and worked more as a Operations Manager with overview of Sales and Training ActivitiesCFIP Program Coordinator🔹Led the digital transformation by implementing LMS software, shifting 100% of in-person classes to a dynamic online platform.🔹Trained lecturers on effective content digitization, optimizing course delivery and student engagement.🔹 Ensured the smooth delivery of scheduled classes by coordinating with students and lecturers, maintaining high-quality education standards.🔹Managed attendance rosters, streamlining record-keeping.🔹Coordinated communication channels (Email, WhatsApp, Calls) to facilitate efficient and timely information exchange🔹Planning and Organized and program events, including graduations, guest speakers, locations, schedules, rehearsals, and budgets, with meticulous attention to detail.🔹Introduced daily company meetings(SCRUM like), fostering organization-wide awareness of ongoing day-to-day activities and developments with the aim of improving organizational culture.Sales Supervisor🔹Lead a team of 6 sales representatives🔹Strategically assist sales representatives in planning and optimizing their daily, weekly, and monthly activities for enhanced productivity and goal attainment.🔹Facilitated sales goal calculations for individuals, ensuring focus and motivation towards achieving targetsAchievements📌Achieved a remarkable 40% increase in overall training revenue through the implementation of digital marketing strategies📌Pioneered use of CRMs to manage digital sales pipelines, leading to a notable 70% increase in the number of enrolled students per cycle📌Improved company websites with modern, competitive designs (https://rankuke.com/ and https://rti.ac.bw/📌Improved work cultureToolsMicrosoft Office Tools, Jira, Zoho CRM, Mailchimp, Moodle

Gaborone

RekaOnline , A sister Start-up to ZHE with the aim of providing an online market place in Botswana with the aim to improve ecommerce engagement locally my key responsibilities were but not limited to🔹Led the development of internal processes for order fulfillment. 🔹 Implemented key performance indicators (KPIs) to optimize operational efficiency.🔹Managed warehouse inventory to ensure accurate stock levels and timely fulfillment of customer orders. Oversaw digital operations, monitoring SKU levels, and efficiently managing product listings for a diverse inventory of 100 products.🔹 Conducted A/B testing to refine the e-commerce site and enhance the overall customer experience.🔹Orchestrated product procurement and streamlined vendor operations for seamless supply chain management.🔹 Executed successful social media campaigns, contributing to the brand's visibility and growth in the digital space.🔹 Played a pivotal role in shaping overall digital marketing strategies to drive sales and customer engagement.Achievements📌Helped Create and implement business process for more efficient order, payment and returns of goods. 📌Ensured 95% Successful and Timely deliver on all grocery orders thus improving customer satisfaction📌Engaged with and had established possible pipeline for partnership with technology suppliers🌐If you are interested in viewing the initial phases of the site, check out this link: https://web.archive.org/web/20180901055130/https://www.rekaonline.shop/Tools: Drupal, NopCommerce, Quickbooks, Accellos One, and Freightware,Office 365,Asana

Gaborone

Working at a IT Support Specialist at ZHE, a Botswana based Start-Up in the Warehousing, 3PL and logistics industry my responsibilities included but were not limited to🔹Configured logistics and warehousing software for servers, users, and devices, ensuring smooth and efficient operations.🔹 Set up and maintained laptops, desktops, label printers, networks, mobile devices, test servers, and PABX systems to support business functions.🔹 Provided timely and effective support for system users across the country, resolving technical issues promptly.🔹 Created comprehensive technical documentation to facilitate knowledge sharing and problem-solving for teams in all business functions.🔹 Designed and delivered technical onboarding material, equipping new hires with the skills needed to contribute from day one.🔹 Reported and resolved faults with 3rd party software providers in minimizing business disruption maintaining seamless operations.Achievements: 📌Authored 70% of all Support Documentation, contributing to an extensive knowledge base for enhanced issue resolution.📌 Successfully set up and managed the integration between Warehousing Software and Logistic Software, improving operational efficiency and data flow. 📌Assisted in process mapping, resulting in overall efficiency improvements for the organization.

Objects House, Maidenhead

Working in the Mobile Device Management the following were my responsibilities in part🔹Supported end users and system administrators with product and technical support for Afaria SP6-SP7 🔹 Provided 3rd line support for Low to Medium Incidents (Faults), ensuring quick and effective resolution for customers🔹 Collaborated with DevOps/Dev Teams to recreate incidents, facilitating fast resolution and customer satisfaction.🔹Created Sandbox Environments (VMware 11.1-11.2) to replicate scenarios and improve troubleshooting efficiency.🔹Maintained the device roster for Test Devices, optimizing the testing process and ensuring accurate results.🔹 Developed and updated user support documents to enhance customer self-service capabilities.Achievements:📌 Earned Product Certification, showcasing a deep understanding of mobile device management solutions.📌 Successfully coordinated 2 recruitment efforts, bringing in talented interns and new full-time associates to the team.📌Helped improve team SLA's and KPISAdditional:🔹 Acted as a Culture Champion, leading the coordination and planning of engaging office activities to foster a positive and collaborative work environment.

University Of Greenwich, Greenwich, London

Key Reports on Recruitment Reports using SAP Business Intelligence Tools & Excel.Produced internal and external Reporting ( HFCE).

Bachelor Of Engineering (B.Eng.), Beng (Hons)Computer Systems And Software Engineering With Diploma In Industrial Studies, 2.1

Activities and Societies: Freshers Helper, Student Ambassador, Resident Assistant, Programme Representative,Library Assistant

Diploma In Industrial Studies, Enterprise Software: Mobile Device Management Platforms At Sap, 2.1

Cambridge Alevels, A-Levels

Chemistry - B, Physics - B, Mathematics - C, AICT- C