Nick Pearce Email & Phone Number

Missoula, Mt, Us

Missoula, Montana, United States

Missoula, Montana, United States

-Primary form of supervisory contact for assigned team members-Advocate for resource allocation and recommendation to project assignments-Write quarterly reviews for team members to evaluate performance and goal adherence.

Missoula, Montana, United States

- Salesforce Certified Administrator with experience analyzing, configuring, and supporting creation and enhancement of Salesforce applications and processes for clients.- Primarily focused in client engagement, business process analysis, requirement grooming, configuration and quality assurance testing.-Provide advisory Salesforce consulting services and post-implementation support to clients.

Missoula, Montana, United States

Promoted to Associate

Missoula, Montana, United States

• Administrative skills in Salesforce • Coordinate team projects and activities • Data analytics • Programming in Java, Apex. HTML, SOQL, and SQL

Missoula, Montana Area

Technical Support Specialist Tier II will provide overall technical support to bank employees, bank employee support personnel, and other service department support staff, while focusing on diagnosing, troubleshooting, and resolving incidents escalated from Service Desk level I and II. Support incidents can range from various hardware and/or software issues with storage systems and solutions. Technical Support Specialist Tier II is also relied on as subject matter experts around their area of expertise, by proactively documenting technical solutions and creating and delivering training to Service Desk level I and II.• Manage incidents ensuring timely and high quality communication with customers and resolution of all issues. Follow through on customer commitments with courtesy and sense of ownership. Manage assigned tickets to ensure SLA compliance and customer satisfaction. Through troubleshooting and determining the best course of remedy, recommends appropriate equipment needed to resolve reported systems. Champions the implementation of workarounds and permanent fixes.• Support Internal business systems: Provide technical support via remote and onsite support for escalated incidents and requests from Service Desk and other service departments. Utilize knowledge of the customer environment delivering timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.• Engage in training opportunities to maintain technical capabilities as well as perform training of other Service Desk staff as requested.• Document steps taken to diagnose and resolve problems for future reference. As assigned, document configuration or procedural changes resulting from troubleshooting and problem resolution.

Missoula, Montana Area

Provide first line and Single Point of Contact support to bank employees, on a variety of issues over the phone, e-mail or on-site (may involve travel). Maintain, analyze, troubleshoot and repair computer systems, hardware, peripherals, Telephony, and Network connectivity.Duties:•Take calls from GBCI employees who are experiencing system problems.•Diagnose, determine solutions, and help callers restore system operations.•Install pre-approved software remotely for Bank Employees.•Use remote control, help desk tracking, and other tools to assist in remedying users’ incident.•Route incidents to Service Desk II and III support.•Timely resolution of assigned incident and request.•Provide timely resolution of assigned incidents and requests.Knowledge, Skills, and Abilities:•Demonstrated technical competence with PC hardware and accessories.•Demonstrated technical competence with PC software such as Windows OS and/or Microsoft Office Suites, Citrix End-user environment, or equivalent industry standard.•Ability to comprehend and retain technical information.•Good written and verbal communications skills.•Ability to work independently.•Good organizational skills; ability to juggle multiple concurrent requests.•Proficiency to multi-task several items at once.•Proven problem solving and analytical abilities required.•Ability to clearly translate technical issues in simple non-technical terms.•Ability to display a positive customer centric attitude.

Missoula, Montana Area

Software Development Technical LeadThe Software Development Technical Lead - actively involved in creating the software development project plans and participating in the development and completion of the project to ensure client's expectations are met, products are delivered on time, and that all project tasks are done in the most efficient manner possible. The main focus of this position is project management.Software Development Technical Lead responsibilities:Professional communication with in-house staff to complete project tasksSetup and maintain release documents for all Edulog products: Edulog, ePTS, eTM, Fleet and Field Trip including any web-add on products or custom applicationsAssists the Software Development PM Supervisor to complete client contracts, project plans, and tasks for any custom application or requestAssists with the product enhancement process and ensures communication is handled for each enhancement requestResearch state report requirements then work with the Software Development PM Supervisor on required changes and setting of timelinesWorks with Software Development PM Supervisor to create design documents for enhancements or bug fixes to existing productsDocuments software functionality in User Guides and Help Files.Key Competencies:Excellent oral and written communicationWell organized and the ability to multi-taskBasic skills in Microsoft Office products, Windows, & SQLFriendly and Outgoing Personality

Bachelor Of Science (Bs), Management Of Information Systems

Activities and Societies: Montana Information Systems Association, Sigma Chi Beta Delta

Associate Of Arts (A.A.), Applied Arts And Science