Nagarajan Muthusamy Email & Phone Number

Coppell, Tx, Us

Vernon Hills, Illinois, Us

✦ Strategic LeadershipLed Program oversight, defined program delivery schedules and support process, prioritized components and managed initiatives. Ensured delivery efficiency and maximized business valueEstablished trust based collaborative alliance with stakeholders and communicated program outcomes and risksFocused on Digital strategy and business cases to support business initiatives, process improvements and IT transformations. Owned account management, delivery, pre-sales, growth opportunities and escalationsManaged multiple client projects and focused on customer success to ensure adequate long-term revenue growth. Managed the book of business and generated additional revenue through quality delivery.✦ Product Development & Operations supportWorked with engineering team to specify, detail, build and release product/features Managed the execution of enhancements and defect fixes to ensure sprint objectives are achieved and release schedules are meto UI for Mobile/Web -React, Node.js, ASP, JavaScript, jQuery, CSS, Angular and Vue o Back-end services -Python, Angular, PHP, Typescript, Java and .NETo Hosted apps on AWS, Azure and GCP ✦ Digital transformationDelivered headless architecture, integrated e-commerce marketplaces with ERP and WMS systems.Deployed an API platform and established real-time integration between Salesforce and financial institutions to bring a unified view of customer data on Portfolios and MarketsLeveraged Einstein Analytics AI/ML platform to develop reports and dashboards and get predictive insights to help sales and marketing strategiesBuilt a new Digital platform and launched dietary supplement products in 60 days; Grew business 21%✦ Talent LeadershipLed a Global engineering team of Scrum Masters, Project Managers, Product Owners, Software architects and engineers. Built a culture of taking ownership of problems and aligned on Agile principles and processes✦ ERP Migrated MS GP ERP to 365 Dynamics BC on Azure cloud

Plano, Texas, Us

Led tech efforts for data architecture and operations, Web development, Software engineering, Digital product development, network infrastructure, hardware platforms and Project management. ✦ Executive LeadershipCreated Digital roadmap linking IT projects with strategic business goalsTurned around a failing ERP project and consolidated legacy ERP platforms with $3 million in cost savingsBuilt collaborative relationships with vendors and partners✦ Software DeliveryImplemented Best-In-Class software development to support architecture, coding, and QALed Agile and DevOps methodologies; Leveraged JIRA, Jenkins and CI/CD pipeline to develop and deploy microservices weekly, enhancing speed of software delivery 28%Leveraged JAVA/J2EE, NodeJS, Python, PHP, HTML, CSS, JavaScript, ReactJS, Angular, HTML5, Rest API, Bit bucket, Jenkins. .NET, MySQL, APACHE and Tomcat✦ Digital transformation: Built new digital platforms on AWS. Led transformation programs focused on customer experience and process optimizationsAutomated digital workflows; Optimized processing time of key business process from 6 weeks to 24 hrsIntegrated all digital channels delivering 3-second load speed. Digital sales increased 26% for B2B & 90% for B2CLaunched API platform, reducing customer integration time 87%. Grew API business 41%✦ Operational excellence: With coaching, mentoring and training, kept a close watch on issue resolution and ticket statusEstablished best practices with in-take process, Business requirement document, release management, change management and change control boardEstablished SLA for Prod issues and built a communication plan to keep users up to date on status✦ Data Analytics: Revamped data ecosystems, identified buyer demographics and reduced stock inventory from 60 to 45 days, increasing cash flow by $45M✦ BCDR & Cyber Security: Initiated cyber audit and launched cyber defense measures. Executed disaster recovery run book for critical apps

Irving, Tx, Us

Co-authored Digital Transformation strategy and created application development roadmap. Developed trusted relationships with business stakeholders and executive team. Led the migration and development projects to support technology stack modernization and digital service platform overhaul✦ Software DevelopmentLed business requirements, functional design, process design, scenario design and flow mapping, prototyping, development, testing, training, and support. Established engineering best practices, standards, and processes to ensure high-quality code, scalability, and maintainability of software systemsContributed to code development, application architecture, and technical solutions. Participated in code reviews and technical discussions✦ Digital Transformation ProjectsConsolidated multiple supplier e-commerce portals into single integrated CLOUD platform and automated invoice processing and payment status information saving $600K yearlyProject managed the development of Cloud-Native and microservices-based digital solutions to optimize customer experience with web and mobile applications and in Omni-Channel engagement with operations teams✦ M&A Integration: Took charge to integrate 54 applications, 215 interfaces and multiple legacy systems ✦ ERP Migration: Migrated On-Prem Microsoft GP ERP to Dynamics 365 Business Central and legacy CRM solution to Salesforce saving $950K annually✦ Operational Leadership- Identified opportunities for Process improvement, automation, cost savings, and service quality improvement. Ensured all operational processes and procedures are accurate, clearly documented and maintained- Led efforts to improve efficiency on SLA response times and priority support. Participated in risk assessment, IT audit control and SOX, SOC2 compliance requirements✦ Global Delivery Model: Built a Global offshore Captive model to support the infrastructure and applications, reducing annual costs $400K

Bellevue, Wa, Us

Responsible for analyzing and executing strategic projects, building consensus among stakeholders, ensuring alignment of project methodology with corporate strategy. Led complex enterprise level projects, authored tech roadmaps and 3-year strategy plan. Delivered operational leadership for the management and performance of SAP✦ Center of Excellence: Attracted and grew top talent & built a Global SAP organization, certified by SAP as “Customer Center of Expertise”✦ M&A: Integrated T-Mobile and MetroPCS business systems, interfaces, applications and Data.✦ Strategic partnership: Leveraged $1 million “SAP Max attention Account” to plan, safeguard and mitigate risks for projects & ensure effective service delivery✦ Operation Excellence: Engineered turnaround of Production SAP ECC, HR, SCM, SRM, BI/BW, PI, CRM, Portal, OER, BPC and BI with improved stability and performance. Increased application availability from 96.4 to 99.5✦ Greenfield implementationsiPhone Backorders/Customer Experience: Took over critical customer experience issue around iPhone backorders. Brainstormed with SAP Product team to finalize GATP on HANA solution cutting backorder process time from 28 to 3 hrsImplemented SAP OER Serialization on HANA sidecar project to enable discovery and reporting of supply chain event tracking and inventory visibilityImplemented CRM campaign management solution on HANA Cloud (HEC) to build, launch and scale personalized omnichannel marketing campaigns to grow customer lifetime value✦ Brownfield implementations: Migrated SAP NetWeaver BW to HANA to achieve 20X increase in data load and 11X increase in high-volume data processing and analytics to enable real time decision making for targeted marketing campaignUpgraded CRM 4.0 to 7.0 to improve customer experience, enhance reporting and automating customer service capabilityTo process higher volume of iPhone orders, rearchitected and upgraded SAP PI to PO. Application performance to process IDocs jumped by 38%

Bad Homburg, Frankfurt, De

✦ SAP Project Management: Provided leadership, prioritized projects & ensured commitments are met.Pioneered business stakeholder partnerships, technical implementation strategy, and led the planning and execution of SAP projects. Influenced a skeptical leadership team to buy-in on the idea of upgrading SAP Finance using internal expertise. Completed the upgrade with a saving of $650K. ✦ Security Audit and Compliance: Aligned IT roadmap with strategic priorities of the business and drove adherence to strict HIPPA and SSAE16 external auditing standards.✦ Greenfield Implementation: Led business process innovation with a full-lifecycle implementationof SAP BI, CRM, and Enterprise Portal across 1,800 locations in North America to identify available parts and technicians nearby, to accelerate dialysis equipment repair. Leveraged BI reporting to proactively service dialysis machines and provide better patient care.

Atlanta, Ga, Us

✦ M&A: Hands-on merger and acquisition experience in application rationalization, IT target landscape design, application roadmap and scenario integration of multiple companies.✦ Project Management: Delivered Oracle Transport Management solution to optimize product shipping cost & delivery time to all warehouses in US; $9 million in operating cost saving. ✦ SAP Greenfield implementation: Delivered full-life cycle implementation of SAP Demand planning to improve forecast accuracy and reduce inventory buffers and logistics costs for SANFORD, the world leading maker of writing instruments and saved $1.2 million in implementation cost. Catapult Project: Played a pivotal role in leading a diverse team of employees and consultants to successfully roll out full life cycle implementation of SAP ECC 4.0, BW 4.0, CRM 4.0 & Supply Chain 4.0 in GRACO division, replacing legacy applications and streamlining manufacturing and customer service divisions.✦ Business Continuity and Disaster Recovery: Received CIO award for the flawless execution of Business Continuity and Disaster recovery plan and tests for mission-critical ERP and eCom applications at IBM, Gaithersburg and SunGard, Philadelphia facilities.

Foster City, California, Us

Implemented EUWallet - A Digital platform to connect merchant systems and merchant banks securely for a multinational payment card services corporation facilitating electronic fund transfers using Credit, Debit and Pre-paid cards.