Creator of new strategies, selling situations, and operations initiatives, as well as first point of consultation for new sales representatives. —Authored extensive High School training documents and workflows, which were then used as exemplars for other groups in the company—Revamped annual regional meeting to re-emphasize training and strong sales strategies—Took over on-boarding of new sales representatives

Main contact for sales and customer service for public and private high school teachers, department heads, and district administrators across 11–20 states. Increased YOY territory sales by 59% in year 1, 40% in year 4, and 43% in year 6. Appointed by management to the Leaders Council of sales representatives in 2017, as Salesforce Trailblazer in 2018, and eTraveler in 2019.

Coordinated manuscripts, design plans, and deliverables with other editors and production managers. Researched and updated data in textbooks using reports from government and other sources. Wrote copy for back ads and the sales force's tip sheets. Attended conferences to represent the company to authors and professors.

Assistant for two editors working on four disciplines: astronomy/chemistry, geology, history, and music. Administered and analyzed survey results and performed other market research. Trained new assistants in rapidly changing procedures for digital workflows.

Copyedited and proofread manuscripts on a freelance basis. Clients included National Disaster Preparedness Training Center at the University of Hawaii, Asian/Pacific/American Institute at New York University, W. W. Norton, and Skyhorse Publishing.