System Administrator
Current
Feb 2023 - Present
AeroLeads people directory · profile
Tri Nguyen Email & Phone Number
Professional IT Service Desk
at
Inter-K JSC
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Who is Tri Nguyen? Overview
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Quick answer
Tri Nguyen is listed as Professional IT Service Desk at Inter-K JSC, based in Can Tho, Vietnam, Viet Nam. AeroLeads shows a matched LinkedIn profile for Tri Nguyen.
Tri Nguyen previously worked as System Administrator at Inter-K Jsc and Service Desk Agent at Manulife Vietnam. Tri Nguyen holds Bachelor’S Degree, Information System from Can Tho University.
Company email context
Email format at Inter-K JSC
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Inter-K JSC
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Profile bio
About Tri Nguyen
A humorous yet courtesy man with the love for IT since he was six years old.With years of experience supporting customers and users with computer and technology issues.I find it satisfying to see users’ happy faces after having their problems solved (many times this willcome with a compliment for good service)I also feel comfortable and motivational in helping IT team members develop.I also act as a communicator between IT and stakeholders/vendors to capture and fulfill businessneeds.I simply love technology and will not stop looking or stepping out of my comfort zone for newknowledge and solutions that make everyone’s life easier.
Current workplace
Tri Nguyen's current company
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8 roles
Tri Nguyen work experience
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Service Desk Agent
- Pickup calls/chats/emails to IT hotline/mailbox.
- Logging user’s problem onto ticket system.
- Troubleshooting or gathering detailed info and updating tickets.
- Follow-up and support users with every logged ticket within SLA.
- Coordinating with Manulife Local IT team for on-time solution of potential problems.
- Quick training for new Service Desk Agent.
Sep 2021 - Feb 2023
It Customer Services Coordinator
- Coordinate the escalation of service requests and incidents between end users and 3rd levelsupport (Vietnam team and Melbourne team) and ensure they can be resolved within theSLA
- Responsible for analyzing the requirements and organize meeting with stakeholders todetermine the demand and business need for new service requests
- Lead the office administrator team to create, and track the progress of contracts withsuppliers and service vendors, follow up on delivery and payment when needed
- Prepare memos and agendas for team meetings and discussions
- Document and develop policies and procedures of ITS
- Provide training to end users in regards to ITS system, policies and process
Dec 2019 - Jun 2021
Acting It Customer Services Manager
Supervise the entire Customer Services team in absence of Manager. The job includes maintainingservice delivery for BAU tasks as well as arranging resources, monitoring team’s performance andresolving higher level business needs. I was in acting for 2 months during my time at RMIT.
Jun 2020 - Jul 2020
It Executive
- Provide end user support to all the laptop and desktop users
- Provide touch base support for the server and network devices and coordinating with regional team
- Deliver IT Induction and IT Orientation training
- Asset management
- Work with vendor on services and hardware maintainance/troubleshooting
- Connect with business and provide efficiency solution and suggestion for a better productivity
Jun 2018 - Sep 2019
System Engineer
- Support workstations, servers, network devices and system infrastructure.
- Install/configure/troubleshoot on Windows server 2003, 2008, 2012, Windows XP/Vista/7/8/8.1/10, Printers, LAN system, network connections, find solutions to prevent and anti-virus,...
- Onsite, support users and do maintenances.
- Support global customers with global system, network and infrastructure.
- Support salesman to get customer’s requirements.
- Research and update new technologies, solutions.
Nov 2016 - Jun 2018
It Coordinator
- Answering user call
- Log call/ticket/request onto service desk system
- Resolve users’ IT problem (software, hardware, printer, scanner, …)
- Update user self-service documents
- Manage IT asset and make reports monthly
- Deliver first-day IT training
Jun 2015 - Sep 2016
Network & System Administrator
Eacard Jsc
- Administrate entire system and network infrastructure
- Administrate company's website
- Administrate mail server and user account
- Answering customer call
- Troubleshoot IT issues (laptop, desktop, network, printer, analog telephone system,...)
- Design company's artworks (logo, website banner,...)
Jul 2014 - Jun 2015
1 education record
Tri Nguyen education
-
Can Tho University
FAQ
Frequently asked questions about Tri Nguyen
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What company does Tri Nguyen work for?
Tri Nguyen works for Inter-K JSC.
What is Tri Nguyen's role at Inter-K JSC?
Tri Nguyen is listed as Professional IT Service Desk at Inter-K JSC.
Where is Tri Nguyen based?
Tri Nguyen is based in Can Tho, Vietnam, Viet Nam while working with Inter-K JSC.
What companies has Tri Nguyen worked for?
Tri Nguyen has worked for Inter-K Jsc, Manulife Vietnam, Rmit University Vietnam, Nielseniq, and Fpt Information System.
How can I contact Tri Nguyen?
You can use AeroLeads to view verified contact signals for Tri Nguyen at Inter-K JSC, including work email, phone, and LinkedIn data when available.
What schools did Tri Nguyen attend?
Tri Nguyen holds Bachelor’S Degree, Information System from Can Tho University.
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