Natasha Mumford Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga

Brought on board to orchestrate an aggressive turnaround of several underperforming retail locations. Initially charged with leading the day-to-day operations of two Atlanta based locations simultaneously; recently selected to manage a struggling location in Marietta, GA at Perimeter. Key successes of note at the Perimeter store:➣ In charge of providing strategic leadership, direction, and guidance to 12-person staff; handles all hiring, training, development, budgets, inventory, marketing, and sales forecasts. ➣ Took over a store that was ranked 156th in the company and 14th in the region; currently ranked 4th in the company nationwide. ➣ Exceeded sales targets by 123% in July, 104% in August, and 108% in September. ➣ Increased customer counts by 15% in July and by 23% in September.➣ Increased Q3 sales by 15% over Q3 from the previous year. Key successes of note at store 873 in Atlanta:➣ Achieved sales plan at +100% and CC at +.29% YTD.➣ Achieved comp sales by 8%. Q1, +11%, Q2, +1%Key successes of note at store 856 in Atlanta:➣ Achieved sales plan at +101% and CC at +1% YTD. ➣ Achieved comp sales by +5%, Q1 +1%, and Q2 +16%.➣ Increased average customer value at both stores combined +11.8%➣ Introduced strategic improvements that increased retail units at both locations by a combined +5%.➣ Increased traffic count in both locations by a combined +7%.➣ Collaborated with the regional manager to expand the region’s footprint by recruiting and training new store market managers, assistant store managers, and team leads. ➣ Ranked as the #3 store in region with an NPS score of 89.9.➣ Ranked as the #2 top performer in sales for Q1.➣ Achieved sales plan at +134% MTD and CC at +33% MTD. ➣ Exceeded comp sales by +38%.

Jacksonville, Fl

Promoted multiple times with increasing levels of responsibility. Oversaw and managed a 23-person staff over two departments; led all hiring, training, development, and performance management. Regularly analyzed operations and evaluated staff performance in meeting KPIs to determine potential areas to reduce costs, make improvements, or change policies. Accountable for the annual budget and staff schedules.➣ Consistently exceeded aggressive revenue targets by 10-25% YoY.➣ Increased average dollar per bride by 5.7% and increased traffic by 14%.➣ Won a district award for two consecutive years as a top sales performer in FY’13 and FY’14; increased sales to plan by a combined 38%.➣ Earned a top performance award as the number one store in revenue nationwide in FY’14.

Jacksonville, Fl

Jacksonville, Fl

Jacksonville, Fl

Served as a vital member of an inbound/outbound sales team responding to >100 customer calls per day. Tasked with positioning and selling a variety of online products to a diverse customer base. ➣ Recognized by leadership by increasing the customer base by 45% in FY’02.➣ Instrumental in helping reduce customer complaints by 30%.➣ Cultivated a culture of healthy competition which inspired others and helped drive department sales growth by 15%.

Executive Master Of Business Administration (Emba), Business Administration And Management, General, Summa Cum Laude

Bachelor Of Applied Science - Basc, Management & Supervision