▪ Providing technical solutions on software and hardware issues with computers as a part of the ‘Geek Squad’ team.

▪ Increased sales by offering advice on purchases and promoting additional products to their needs and lifestyle by building customer rapport in a short time of discussion.▪ Assisting to find suitable products in computers and their accessories, other electronics platformslike Gaming, Storage, Software solutions etc.

▪ Received, processed, and verified customer orders, and filed all inbound and outbound paperwork.▪ Managed inventory by following the FIFO method in ERP to have uninterrupted supplies to customers.

▪ Recommending products and solutions that meet customer’s needs and assist with their purchases, returns and exchanges using POS.

▪ Successfully developed and implemented business continuity and contingency plans, ensuring uninterrupted operations, and meeting budgeted goals.▪ Generated over 7 new businesses by providing exceptional customer service and bidding competitive market prices based on customer requirements.▪ Monitored monthly new product launch results and recommended actions to address any forecasted variances to the volume budget.▪ Prepared reports for the Managing Director to facilitate business decision-making and planning.▪ Played an active role in the entire product life cycle management team, starting with product launch, timelines, cost targets, pricing, business case, and go-to-market strategy.▪ Led a cross-functional Project Management team (NPD) of over 15 people in the development of new products to meet project launch deadlines and evaluate costs against expected market price points, setting structures to achieve profit targets.▪ Managed supply-chain activities from new vendor sourcing and approval to NDA signoffs, purchase order release and order follow-ups.▪ Served as a procurement manager for customer-recommended sources as part of tri-party agreements, providing value-added services to high-volume customers.

▪ Delivered personalized customer service by providing hands-on assistance, evaluating individual needs, and staying current with consumer preferences, resulting in increased customer satisfaction and retention.▪ Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.▪ Collaborated with internal teams and vendors to evaluate costs against expected market price points and set structures to achieve profit targets.▪ Streamlined Vendor Management (Material Production and Imports) and optimized supply chain activities, effectively negotiating and securing competitive pricing to maximize profitability.

▪ Collaborated with customers, management, and sales teams to gain a deeper understanding of their needs and recommend appropriate solutions, resulting in increased customer satisfaction and retention.▪ Conducted product and service demonstrations for business leaders to acquire new customers and drive revenue growth.▪ Streamlined supplier/vendor management and logistics operations, ensuring efficient and cost-effective supply chain operations to meet business objectives.

▪ Analyzed incoming RFQs (requests for quotation) by evaluating drawings and available machinery information to determine feasibility and provide accurate estimates.▪ Utilized advanced cost estimation systems to document project information, create estimates, and update project costs based on current data, resulting in accurate and competitive pricing.▪ Ensured the confidentiality and privacy of all information for existing and prospective clients to safeguard their personal and business interests.

▪ Attended service-related queries raised by the team and got them resolved by appointing the right technical person and delivering prompt service to prioritize customer needs.