Anthony C N. Email and Phone Number

• Perform in-field robotic, handheld, and other Non-Destructive Testing (UT, PT, MT, VT, etc.) inspections at customer sites.• Perform all procedures and work to Gecko and customer safety policies, including wearing proper PPE.• Operate robotic inspection equipment and ensure data integrity in industrial environments.• Maintain robotic equipment including repair, cleaning, and others while not in the field.• Support Robot/Field AUT Specialists, both in the field and in the shop.• Maintain compliance with all customers required background check and drug screening requirements.• Operate in multiple environments, including a machine shop, and field work performed in OSHA-confined spaces, at heights, and in multiple weather conditions including heat, rain, and cold.

• Provides Technical Support for a wide range of Operating systems (Windows, Linux and Mac) and applications. • Performs Tier III troubleshooting and maintenance on laptops, desktops, tablets, computer peripherals (Printers, scanners etc.), mobile devices, etc.• Provides recommendations in IT related purchases.• Handles Desktop Support for core support applications (Office 365).• Analyzes business requirements to identify and evaluate potential technological solutions.• Performs Tier III troubleshooting and maintenance on Networking devices (Firewalls, Switches, Routers and Access Points)Accomplishments• Educated clients on better and efficient use of their IT equipment and technologies.• Awarded for "going the extra mile" in performing key roles in technology improvement & business functionality.• Commended for excellent customer service and communication skills. 100% proficiency result during company evaluation.

Duties: • Manages and maintains all end-user workstations, laptops, and IT peripherals for all United States locations and for remote sales employees.• Manages and maintains servers and all network devices (Firewalls, Switches, Routers and Access Points) with cybersecurity inclination, and reviews log files to ensure reliability and data protection• Provides end-user support for all company native applications and technology assets. Assists with training of users on company systems / processes and general computing best practices.• Manages ticket support and invoice validation systems for all United States locations and for remote sales employees.- Manages Access to Native and Licensed Applications (including end-user validations, provisioning, deprovisioning and troubleshooting). - Performs Quarterly Audit for IT Operations and Compliance. - Established and Maintained Information Technology inclined communication between the organization and 3rd party vendors with well coordinated SLA. - Manages and Assists in the Onboarding, Offboarding and User Management (Active Directory) in the organization.Accomplishments: • Successfully migrated every user in the United States office locations to remote locations during the COVID-19 pandemic mandatory lockdown ensuring the company’s continuous operation• Provides end-user support and technical resolution to all remote users during the COVID-19 pandemic for all company native applications, technology assets, Office 365 & VOIP• Executes IT related procedures for and trains newly hired employees.

Duties: • Migrated over 500 systems to Windows 10 Pro Operating system• Installed and configured VPN and end user system protection (Symantec VIP Access)• Configured network protocols for business site device connectivity and Application Delivery Software (DSM)Accomplishments:• Team lead of 13 technicians in the mass deployment of Windows 10 Enterprise in over 50 locations in various states in the United States• Created advanced Excel formulas for data reporting purposes• Commended for efficiency and result production in leadership role

• Assisted customers by answering their technical questions, solving problems and listening to their complaints.• Resolved phone, fax, and email service requests from customers.• Performed Helpdesk Level I and II duties. • Managed 50+ client relationship, interfaced with onsite technicians, ensured quality issue resolution and seamless delivery, leading to 90% client satisfaction and retention rates, and 40% increase in client accounts. • Provided tier I helpdesk support to peers and escalated issues as necessary. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.• Analyzed network traffic and updated web locations with results in a timely manner for use in resource allocation and troubleshooting.• Created proactive procedures for problem prevention and resolution.• Commended for excellent customer service skills and awarded for top customer relations handling.

Uninstallation and Installation of Dell computer systems across the Donna Independent School District.

• Provided technical support for both hardware and software issues for end users and servers• Managed the configuration and operation of client-based computer operating systems (Windows and Macintosh)• Monitored the system daily and respond immediately to security or usability concerns• Created and verified backups of data• Responded to and resolved help desk requests remotely and on-site.• Upgrade systems and processes as required for enhanced functionality and security issue resolution• Administrated system security infrastructure, including firewalls, databases, malware protection software and other processes• Extensive Windows and Macintosh operating systems support • Installed and tested computer-related equipment and systems

Overseeing the IT equipments' installations, procurement and maintenance /service. Also advise on which ICT infrastructure to install in order to build, grow and facilitate the efficiency of the organization.

Troubleshooting, Repairs, Recommend, Procurement and Installation of all IT related issues.

* Create, develop and manage content for organization’s web presence (requires working with content management software)* Coordinate web projects across departments* Maintain a consistent look and feel throughout all web properties* Working with a cross-departmental team, maintain and develop the master content calendar for all web properties* Copy, edit and proofread all web content* Oversee freelancers, including writers, editors and community outreach organizers* Keep current with emerging web technologies through relevant blogs and events* Assure web-based information is archived for future needs and reference* Track and report on all site metrics* Work cooperatively with key team members, clients and vendors

Information Technology Operations Manager Internship