Recruited to establish new business, develop marketing strategies, direct day-to-day business operations, and increase brand identity for the start-up company. Screen, interview, hire, develop, or retain qualified and successful employment candidates and supervise, motivate, mentor, evaluate, and train employees. Manage, monitor, and maintain budgets, profit and loss, expenditures, and expense reports and handle the executive-level administrative and financial activities of the company. Coordinate workflow activities.• Delivered product revenue with the highest quality and lowest cost approach and initiated and led new ways to reduce costs; managed business process improvements and all redesign projects• Evaluated roles and skills for internal teams to ensure quality control and operational needs were met; planned and coordinated daily workflow activities to optimize staff efficiencies/productivity• Successfully enhanced overall market competitiveness of the company.

Managed the daily operational and business support activities of the company and the production teams; supervised, motivated, mentored, evaluated, and trained a global team of 92+. Created and managed a $12,000,000+ operational budget and delivered $32,000,000+ in company revenue. Forecasted all revenue figures. Directed complex project operations and orchestrated and executed project tasks; monitored staff to ensure quality, timeliness, performance, and cost efficiency. Continually evaluated team roles or skills.• Fostered a teamwork environment conductive to positive dialogue throughout the organization and developed employees and managers through the creation of effective staff training programs• Led new continuous improvement initiatives which reduced costs, enhanced quality, improved overall efficiencies and increased the timeliness of delivery, resulting in an increase in satisfaction• Identified and implemented ways to measure and improve performance of the operation and led the implementation of tools which enabled production or operations teams to collect quality data• Successfully led an underperforming organization to success through strategic business analysis, market research, quality control audits, training programs or continuous improvement initiatives• Reduced the report delivery time from 20 to <10 days and reduced quality errors from 15% to <2%• Delivered 400K+ in cost savings in 1 year

Directed the daily international operations and vendor and partner relationships for the international telecommunications company; ensured all operations complied with regulations and Standard Operating Procedures. Screened, interviewed, hired, developed, and retained qualified and successful employment candidates and supervised, motivated, mentored, evaluated or trained employees; coordinated workflow.

Responsible for the overall collection of data and the management and evaluation of teams; monitored all data to ensure integrity and quality assurance and to minimize SLA penalties. Planned and coordinated daily workflow to optimize efficiency and productivity throughout the organization. Implemented and strictly enforced policies and procedures and communicated procedural and policy updates as necessary. • Utilized lean six sigma processes/value streams to improve customer satisfaction by significantly reducing the delivery time; increased overall efficiency, productivity, or operational effectiveness• Introduced an incentive program for the field engineers and supervisors to enhance productivity• Led the Operations team to completing schedule markets in the same year in achieving a 98% on time completion rate, resulting in a cost savings of over $1,400,000

Planned and monitored daily staffing schedules and adjusted schedules accordingly to ensure adequate staffing levels were met to support operational demands. Managed revenue and expenses to reflect all budget constraints and directed the administrative operations of the facility. Implemented and enforced Standard Operating Procedures and procedures. Screened, interviewed, hired, developed, and retained qualified and successful employment candidates and supervised, motivated, mentored, and trained staff.• Recipient of the Outstanding Manager of the Year award and led the team to the best record ever in the company’s history; reduced SLA penalties which saved the company over $120,000 annually

Coordinated the daily operations of the facility and supervised, motivated, mentored, trained, evaluated, and coached a team of 7 field engineers. Planned and monitored daily staffing schedules and adjusted schedules accordingly to ensure adequate staffing levels were achieved to support operational demands. Managed, monitored, and maintained all budgets and monitored operations to ensure quality assurance.• Tested, modified, and implemented a “follow me” concept which yielded unprecedented savings to the company ($2,000,000+); recipient of the Best Supervisor award for exceptional achievements

Accountable for processing all wireless data and identifying and investigating anomalous patterns in the data. Functioned as a key contributor in the production of the benchmark report for customers. Created and implemented systems which facilitated data tracking processes and streamlined data retrieval duties.