Bao My Nguyen Ngoc Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

- Assist, control and take care of students in class/ during the course- Support Native/ Vietnamese teachers in class/ during the course- Tutoring weak students- Prepare students for exams, Cambridge- Assign and mark homework- Report students’ progress – results - Customer Care

Project & Client Management: - Support & Together with manager in client debrief & prepare proposal- Execute, manage & monitor social campaigns/ projects on digital platforms (Facebook, TikTok,...) to deliver & ensure the quality of deliverables, also keep track of project performance within the planned timeline & budget. - Keep in contact & coordinate with clients, internal teams & 3rd parties to deliver daily work as clients’ expectation, grasp & solve their issues, build & maintain strong working relationships - Prepare & present the reports periodically to reflect key learning practically & propose recommendations for the whole project* Types of project: Social Outreach, Advocacy (Social Seeding Comment), Build Community, Build Owned Channel, Shooting Video...Cashflow Management: - Prepare & manage paperwork (contract, quotation, liquidation...)- Follow-up cashflow, payment & invoice with clients & partners Leadership: Mentor an intern within 03 months* ACHIEVEMENTS:- Client: Danone, Samsung, Unilever, Nabati,... - Project: + Danone - Aptamil Infant Formula Milk (key client): Gain approximately 20% SOV in powder milk market in Q3/2024 & 100.000 buzz volume on Oct/2024+ Samsung Galaxy M14: Top 02 Best-selling models of Hand Phone on E-commerce (Shopee & LZD) in Jul/2023+ Samsung Galaxy Z Flip5 & Z Fold5 - New product launch 2023+ Qua Tang Unilever - Build owned channel 2023

SAMSUNG:- KOL Plans- RHQ Campaign: Present pitching - S24 Eureka: Develop Content Direction for Teasing Phase- Galaxy Campus - Ambassador: Propose Content Execution for a Social PlanUNILEVER - VIM Davos: Content Review on social for Social Plan

Ho Chi Minh City, Vietnam

EXECUTION:- Execute, monitor & manage projects to deliver the best outcome & ensure the quality of deliverables- Arrange timeline, follow budget, KPI & manage staff in one’s charge to execute many types of projects in digital platforms (Facebook, YouTube, TikTok, Zalo):+ Social Outreach (KOL/ influencer & community booking) & Shooting Video+ Online Engaging Activity+ Build Owned Channel- Keep in contact & coordinate with clients’ members, internal teams (social, creative, production, operation) & 3rd parties to deliver daily work as clients’ expectation, grasp & solve their issues- Review all outputs to make sure they meet quality requirements from client and give feedback accurately to team member- Prepare for WIP report, set up & recap meeting- Make the End Report to summarize key learning & propose recommendations for the whole project- Crisis Management & Solution for every case such as create protocol to harmonize users’ negative comments on social media PLANNING:- Support & Together with AM in client debrief and develop proposal as requested- Prepare quotation to balance profit of the company as well as affordable for brandADMINISTRATION: Manage paperwork, quotation and follow-up payments, invoices with clients & vendors/suppliersACHIEVEMENTS:- Client Portfolio: Samsung, Unilever, Nabati,... - Project: Samsung Galaxy M14, Samsung Galaxy ZFlip5 & ZFold5, Quà Tặng Unilever

EXECUTION:- Execute, monitor, manage & evaluate media campaign/ project in digital platforms: Facebook, TikTok, Google, YouTube, Ad Network- Manage & report timeline, KPI & budget of campaign to manager and clients- Coordinate and communicate with internal teams- Keep in contact with clients and support them promptly- Organize and recap internal/ external meeting - Research and propose ideas to optimize campaignPLANNING: Support manager to create proposal and planningACHIEVEMENTS: - Client Portfolio: Sharp Vietnam, A. O. Smith, HDBank, VietinBank, VIB, TDP IELTS, Hnam Mobile, Thien Kim Home...- Campaigns: + Branding (Sharp - Washing Machine and Refrigerator Summer 2022, A. O. Smith - Water Purifier Campaign 2022...) + Conversion (TDP IELTS, Hnam Mobile...)