Nakisha C. Email & Phone Number

Kissimmee, Fl, Us

Orlando, Florida, United States

Responsibilities:Process Improvement:• Identify opportunities for process improvements across multiple internal Mortgage departments.• Implement new tools and applications, such as Microsoft Teams, Power Automate, Planner, PowerBI, and SharePoint.Documentation and SOPs:• Create and maintain Standard Operating Procedures (SOPs) for various Mortgage groups.• Develop training materials and conduct sessions for effective process implementation.Data Analysis and Reporting:• Utilize Power Query in Excel to automate daily reports and dashboards.• Collaborate with IT to troubleshoot and resolve system related query and reporting issues.System Integration:• Assist in system integration projects, ensuring successful testing, defect tracking, and stakeholder communication.SharePoint Migration:• Lead SharePoint migration from outdated SharePoint site to a current SharePoint, addressing security, data integrity issues, and minimizing downtime.IT Support:• Act as a liaison between business groups and IT, managing access requests and resolving IT tickets.• Conduct regular training sessions on Microsoft applications and assist in troubleshooting technical issues.Team Collaboration:• Collaborate with various departments (Funding, Payment Processing, Investor Reporting, Collections) to support specific needs.Documentation and Compliance:• Support legal and IRS-related processes, ensuring compliance and efficient document retrieval.• Assist with Sox audits and maintain documentation for regulatory requirements.

Orlando, Florida, United States

• Manage all project oversight, including planning, directing, and development of resources and activities.• Track projects and consistently manage top tier accounts which deliver significant revenue thus far for the year 2020.• Drove turnover down through scheduling and participating in the development of the resort scope. • Establish relationships with vendors and stakeholders while understanding the customer’s business and developing a strategic road map for success. Increased customer retention.• Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution, and taking corrective action, as necessary.• Increased project revenues, decreased projected turnover and enhanced customer experience by devising forecasting and capacity planning strategies.• Supervise the development of projects from initial design through testing and promotion to production while providing strategic management direction.• Spearhead company-wide projects on extremely tight deadlines involving cross-functional teams and departments.• Achieve project deadlines by managing/scheduling/leading flexible staff personnel.• Propose cost-efficient methods, balance schedules, and improve performance through strategic workforce management.• Mange and lead teams on all plans (both strategic and tactical) that ultimately resulted in growing share, volume, and profit to meet and exceed company goals.

Orlando, Florida

• Managed operations continuity, such as reporting standardization and bench marking during the integration of the new assets.• Tracked and analyzed monthly key performance indicators for trends, and variable compensation purposes.• Built a solid management team of several employees to accommodate rapid development of deficient accounts.• Designed implemented and monitored training programs targeting accounts with large variances.• Improved business operational efficiency by developing and implementing performance metrics.• Utilized and maintained available reporting systems. Participated in systems testing, developed procedures/controls, and provided recommendations for the ongoing improvement of the updated process.

Orlando, Florida Area

• Facilitated in auditing and updating project plans for the systems engineering team.• Guided in the acquisition, formatting, and importation of field data into configuration management systems.• Prepared diagrams, calculations, and reports for defining reliability problems and process improvements as well as developed formulas for extracting and processing raw data to defined data storage.• Inspected, designed, tested, and developed system configuration needs to include documentation, adherence to change management standards and requirements, and preparation of work plans that deliver on schedule and within scope.• Designed reliable and scalable solutions according to company standards and best practices that supported user requirements.• Analyzed testing impact of requirement changes and modifying test scenarios as needed, adhering to the system development life cycle and project management life cycle methodologies.

I was responsible for the efficient and economical operation and maintenance of the base vehicle fleet. I was responsible for accountability of the vehicle fleet, analysis and scheduling of maintenance requirements, establishing and managing the vehicle control program, and general analysis. VM&A’s specific responsibilities included but weren’t limited to: ◆ Develop vehicle buy plan across Future Years Defense Plan.◆ Monitor workload status and controlling work flow through the work centers. ◆ Prepare, capture, and input computer-generated vehicle historical maintenance data. ◆ Complete the static and variable data entries on data collection forms.◆ Maintain the master vehicle historical record file. ◆ Develop and maintain an 18-month scheduled maintenance plan. ◆ Develop and accomplish an annual vehicle inspection for the entire base fleet. ◆ Track labor-hour availability, organizational needs.◆ Develop checklists for special inspection and servicing requirements. ◆ Prepare and submit deficiency, warranty and unsatisfactory reports. ◆ Execute, initiate and conduct all vehicle recalls.

Configuration Management Principles & Implementation Certification

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts (Aa), Management Information Systems, General