Nicole N. Email & Phone Number

Fort Lauderdale, Florida

• Branch Operations and Customer Service liaison in support of risk, operations, and compliance for 15 branches consisting of approximately 120 employees.
• Met and exceeded company standards in operations by monitoring and coaching branch risk and controls in 15 branches via the branch visit process. Recognized as top performing Retail Operations Manager in the company.
• Conducted the Branch Risk and Control Assessment annually in each branch resulting in a 92% pass rate. Prepared and presented final results to Branch Management staff, Consumer Banking Manager and Sr. Retail Operations.
• Conducted a full Surprise Cash Count per branch annually for 15 branches which minimized monetary losses.
• Helped create and implement review process for newly opened business which resulted in a decrease in the markets churn rate.
• Coached branches on exceptions from data analytics reports and on findings from Corporate Audit onsite visits.

Fort Lauderdale, Florida

• Develop all aspects of sales and operations within the branch to meet branch goals. Improve customer relations by building trusted partnerships and providing outstanding customer service.
• Increased revenue by assessing clients financial situations through needs-based conversations and made recommendations accordingly.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
• Coached and developed new team members in alignment with branch goals for sales and service which improved employee performance and productivity.
• Ensured safe and sound banking practices including adherence to all applicable laws and regulations.