• Greet customers in a friendly and professional manner.• Listen to customers' concerns and accurately document their vehicle issues.• Provide detailed explanations of recommended services and repairs.• Communicate estimated costs and obtain customer approval for services.• Schedule appointments and manage service bay availability.• Coordinate with the service technicians to ensure timely completion of repairs.• Update customers on the status of their vehicles throughout… Show more • Greet customers in a friendly and professional manner.• Listen to customers' concerns and accurately document their vehicle issues.• Provide detailed explanations of recommended services and repairs.• Communicate estimated costs and obtain customer approval for services.• Schedule appointments and manage service bay availability.• Coordinate with the service technicians to ensure timely completion of repairs.• Update customers on the status of their vehicles throughout the service process.• Provide accurate repair timelines and inform customers of any delays.• Create and maintain detailed service records for each customer.• Prepare and explain invoices to customers, including a breakdown of services performed.• Follow up with customers after service to ensure satisfaction and address any concerns.• Resolve customer complaints or issues promptly and professionally.• Stay informed about the latest automotive technologies and services.• Provide customers with information about maintenance schedules and recommended services.• Individually generate $1.8 million in total sales annually. Show less

• Ascertains vehicle problems and services by understanding customer symptoms, clarifying description of problems, conducting diagnosis, checking history, and examining service schedules.• Verify warranty and service contract coverage while explaining provisions and inclusions.• Develop estimates by factoring parts, supplies, and labor pricing.• Prepare repair orders by describing symptoms, problems, causes discovered, as well as repairs and services required, obtaining approval… Show more • Ascertains vehicle problems and services by understanding customer symptoms, clarifying description of problems, conducting diagnosis, checking history, and examining service schedules.• Verify warranty and service contract coverage while explaining provisions and inclusions.• Develop estimates by factoring parts, supplies, and labor pricing.• Prepare repair orders by describing symptoms, problems, causes discovered, as well as repairs and services required, obtaining approval signatures, entering repair order into database.• Maintain rapport with customers by keeping them informed on status Show less

• Ascertains vehicle problems and services by understanding customer symptoms, clarifying description of problems, conducting diagnosis, checking history, and examining service schedules.• Verify warranty and service contract coverage while explaining provisions and inclusions.• Develop estimates by factoring parts, supplies, and labor pricing.• Prepare repair orders by describing symptoms, problems, causes discovered, as well as repairs and services required, obtaining approval… Show more • Ascertains vehicle problems and services by understanding customer symptoms, clarifying description of problems, conducting diagnosis, checking history, and examining service schedules.• Verify warranty and service contract coverage while explaining provisions and inclusions.• Develop estimates by factoring parts, supplies, and labor pricing.• Prepare repair orders by describing symptoms, problems, causes discovered, as well as repairs and services required, obtaining approval signatures, entering repair order into database.• Maintain rapport with customers by keeping them informed on status Show less

Hillbank Motor Corp/Superformance is a world-class manufacturer and distributor of licensed replica and continuation sports cars of the mid sixties, as well as a premier destination for modification of late model American Muscle cars. Superformance also oversees distribution of Caterham cars throughout USA.•Liaison between international dealer network and factory to ensure vehicles are built to exact customer specification.•Provide support and any materials needed to international… Show more Hillbank Motor Corp/Superformance is a world-class manufacturer and distributor of licensed replica and continuation sports cars of the mid sixties, as well as a premier destination for modification of late model American Muscle cars. Superformance also oversees distribution of Caterham cars throughout USA.•Liaison between international dealer network and factory to ensure vehicles are built to exact customer specification.•Provide support and any materials needed to international dealer network to support the brand and customers.•Forecast sales and project achievable sales revenue goals while making sure dealers are meeting purchase requirements.•Market, educate, and promote Superformance, Shelby Continuation, and Caterham Cars to dealers and retail consumers.•Responsible for retail & wholesale parts sales, online parts & dealer web store, marketing, advertising, and social media.•Revamped program by bringing on new higher demand vendors and strengthened all existing vendor relationships.•Rebuilt online e-commerce store, successfully ran online marketing campaigns increasing in-store traffic and sales.•Coordinate, participate in, and set up trade show displays such as SEMA, OC & LA Auto Shows, Barrett Jackson, Russo & Steele, etc. Show less

Apex Performance is a preeminent force within the automotive communications, marketing, motorsports, and event industry. Focusing on premiere design, management, ride and drives, staffing and logistics of media, dealer and consumer events as well as dealer training and motorsports activation. • Contributing writer: Lexus Technology Center monthly newsletters. Internal publication made and distributed to Lexus Technology Specialists and Lexus Delivery Specialists.

Project Import is Orange County’s premier automotive fabrication, installation, modification and retail shop, offering a full range of automotive service, i.e.: OEM maintenance and repair, engine builds, suspension tuning, and racetrack prep.•Responsible for all aspects of physical storefront, retail sales, wholesale, online webstore, marketing, social media and advertising as well as bridging communication from technician to customer to inform them on current status of their… Show more Project Import is Orange County’s premier automotive fabrication, installation, modification and retail shop, offering a full range of automotive service, i.e.: OEM maintenance and repair, engine builds, suspension tuning, and racetrack prep.•Responsible for all aspects of physical storefront, retail sales, wholesale, online webstore, marketing, social media and advertising as well as bridging communication from technician to customer to inform them on current status of their vehicle.•Specialized in modifying Japanese Domestic Market vehicles with the correct culmination of parts to function and perform in sync while satisfying customer needs and yielding safety.•Coordinated calendar and scheduled workload for multiple technicians, ordered and returned all parts necessary for in-progress vehicles, and was the liaison for the brand.•Built repeat business and customer loyalty by translating symptoms and issues of customers’ cars using videos and photos from technicians, validating recommended repair and work completed. Show less

•Responsible for all aspects of physical storefront, retail sales, customer service, and employees in the MP3 audio, camera, computer and peripheral equipment, and car audio departments.•Trained, managed, and scheduled a team of twenty employees while instituting various training techniques and sales tactics to always meet or exceed target sales goals.•Completed management and operational reports, including audit inventory, and sales.•Cross-trained personnel on additional skills… Show more •Responsible for all aspects of physical storefront, retail sales, customer service, and employees in the MP3 audio, camera, computer and peripheral equipment, and car audio departments.•Trained, managed, and scheduled a team of twenty employees while instituting various training techniques and sales tactics to always meet or exceed target sales goals.•Completed management and operational reports, including audit inventory, and sales.•Cross-trained personnel on additional skills, saving labor costs, improving productivity and boosting employee job satisfaction.•#1 in labor sales within Southern California district for both computer/tech services and car audio installation. Show less