 Accomplished a 93% success rate for resume services offered and career development with clients seeking employment Administered and created learning materials through PowerPoint presentation and written documents  Conducted seminars for 10-50 staff and skilled professionals for recurrent training

Professional resume writing, conducted mock interviews for clients, provided learning material for seeking, obtaining and excelling in new position.Trained clients on Microsoft Office applications and social media networks to seek and prepare for new employment and pay increase.Consulted and wrote business/marketing plans, web design, and provided business assessments.Created PowerPoint presentations for Resume/Career/Business workshops.Achievement: Clients using resume writing services obtained targeted employment within 1-3 weeks of submission. Career development training and resume services has led to a success rate of 96% and 100% client satisfaction rate.

I prepare resumes, or summaries of the qualifications of an applicant who is searching for a job; aware that potential employers may only look briefly at a resume. Therefore, I prepare an applicant's resume so that it makes a favorable impression quickly. Ensuring that the resume presents the applicant's qualifications, job history, and experience in a clear and readable format. Perform research to achieve the best design to catch a potential employer's attention. Set up the applicant's work experience on paper in a variety of ways. Suggest different methods for printing resumes. Creative in knowing the correct words to use when listing the applicant's qualifications, (KSA's), education, and job history.

Analyzed credit profiles for credit adjustments to ensure customer repayment.Processed debit/credit payments and automatic draft schedules for debt collections.Met monthly budget ranging from $10K - $1 million account deficits.Delivered excellent customer service and conflict resolution techniques with effective listening skills to engage customer relations.

Positions: Auto Division Operations Manager, Safety & Compliance Director and RecruiterCalculated and reconciled revenue to meet budgets and exceed goals by ($50k-$200k).Processed payroll, employee benefits and internal auditing.Developed, coordinated, and enforced policies, procedures, and performance standards.Accomplished financial objectives with forecasting strategies, prepared annual budgets, and initiated corrective actions.Administered quarterly and annual internal audits for improved production and compliance.Monitored and evaluated job performance; coached, counseled, and disciplined employees.Trained personnel how to utilize software programs for better processes and time management.Demonstrated leadership, team building strategies, conflict-resolution for escalated situations.Instructed trainees how to maximize use of tools/systems to assist customers with knowledge product and services.Accessed applicants qualifications, hired and conducted orientation training, and ensured compliance through quarterly recurrent training.Created recruitment programs, conducted annual job fairs and monthly hiring of 30 candidates.Facilitated new recruitment initiatives and completed special projects assigned as difficult.Assessed a candidates strengths and weaknesses based on skills, experience, education, talents, career objectives, and suggest strategies for targeted job placement.Reviewed employee performance reviews; recognizing job strengths, weakness for proper placement of duties and needed training.

Supervised administrative support staff, ensured assignment execution and administered breaks.Monitored security systems: surveillance, emergency alert system, security data, and audio/video equipment.Performed periodic safety protocols and procedures for staff and the facility.

Multi-tasker of key management positions:- Hiring/Orientation of commercial drivers- Safety Compliance Director for DOT compliance regulations- Operations Manager for auto Division- Accounts Receivable/Payables- Recordskeeping- Human Resources Manager of Health benefits and Owner-Operator Inurance

Positions: Call Center Representative to New Hire Trainer to Quality Assurance Supervisor to Lead Salesfloor Supervisor and TrainerSupervised 4 supervisors and 500 call center reps to ensure Quality Assurance.Demonstrated leadership, team building strategies, conflict-resolution for escalated calls.Processed nationwide ticket sells through quick-time solution and quality assurance standards.Reviewed employee performance; recognizing job strengths, weakness for proper placement of duties.Trouble-shoot general system improvements and resolved technical issues that interfered with call center processes.Achievement: Flown to McAllen, Texas to train the call center supervisors and 250 phone representatives for their grand opening, and was offered a position as Project Manager.