Nneka Johnson Email & Phone Number

Canada

Halifax, Nova Scotia, Canada

Montreal, Quebec, Canada

• Responsible for answering incoming online immigration related questions (daily average: 250) • Record, track and distribute workload to team on a daily basis • Guide potential clients to understand and pursue permanent residence in Canada through Canada’s Federal economic immigration programs (Express Entry: Federal Skilled Worker Class, Federal Skilled Trades Program and Canadian Experience Class) • Coordinate schedules with senior manager • Train new staff on Federal and Provincial immigration programs • Monitor and record daily client retention totals for new permanent immigration contracts • Assist with the transition to new Customer Relationship Management (CRM) Dynamics 365 system providing valuable feedback to senior IT management • Draft, review and edit standard messages in compliance with various services and contracts offered for various permanent and temporary immigration streams

Montreal, Quebec, Canada

• Researched and analyzed federal and provincial policy changes in order to continuously improve, process and optimally assist potential clients • Guided potential clients to understand and pursue temporary status in Canada, via Study Permits, Temporary Resident Visa(s) and Post-Graduate Work Permits• Generated a monthly average of 70k in revenue from client contract signups• Answered a minimum of 200 immigration related online questions daily ensuring that the companies services, terms and conditions and Retainer Agreement were clearly explained to potential clients • Reviewed and edited immigration related messages with team manager

Montreal, Quebec, Canada

• Evaluated potential client’s Canadian immigration options through Canada’s Federal Economic Immigration programs (Federal Skilled Worker Class, Federal Skilled Trades Class and Canadian Experience Class)• Calculated eligibility across the available permanent immigration programs (Express Entry, Quebec Skilled Worker Class, and Quebec Experience Class)• Reviewed and evaluated various documents for potential clients including but not limited to language test results, educational credential assessment reports and foreign certificates to determine the appropriate immigration path

Montreal, Quebec, Canada

• Opened and closed boutique (3rd key holder) • Coached staff and maintained an upbeat work environment• Consistently maintained top part time sales for Management on Duty (MOD) • Reviewed weekly sales targets, carried out deposits and balanced cash register• Observed and enforced loss prevention and security protocols • Worked closely with assistant manager to motivate, supervise and lead junior staff members

Montreal, Quebec, Canada

• Opened and closed boutique when manager and/or assistant manager were not present (3rd key holder) • Supported store manager with day-to-day tasks and overall store efficiency • Maximized individual and overall store sales targets • Reviewed daily sales goals, bank deposits, revised refunds and other daily paper work• Updated visual displays weekly (handbags, windows and accessories) in accordance with company standards• Assisted customers in a friendly and prompt manner and embodied the company brand and ethos

Montreal, Quebec, Canada

• Conducted small repairs on luxury brand watches • Updated visual displays in accordance with company standards• Balanced cash register at closing and ensured that all security protocols were followed • Relayed all relevant item specifications (stone type, quality, size, clarity) to clients in a friendly and professional manner• Opened and closed boutique when manager and/or assistant manager were not present (key holder) • Received and monitored inventory

Bachelor Of Arts - Ba, Political Science & Human Rights

Diploma Of Collegial Studies, Social Sciences