Nneka Johnson Email & Phone Number

Canada

Halifax, Nova Scotia, Canada

Montreal, Quebec, Canada

• Responsible for answering incoming online immigration related questions (daily average: 250)
• Record, track and distribute workload to team on a daily basis
• Guide potential clients to understand and pursue permanent residence in Canada through Canada’s Federal economic immigration programs (Express Entry: Federal Skilled Worker Class, Federal Skilled Trades Program and.
• Coordinate schedules with senior manager
• Train new staff on Federal and Provincial immigration programs
• Monitor and record daily client retention totals for new permanent immigration contracts

Montreal, Quebec, Canada

• Researched and analyzed federal and provincial policy changes in order to continuously improve, process and optimally assist potential clients
• Guided potential clients to understand and pursue temporary status in Canada, via Study Permits, Temporary Resident Visa(s) and Post-Graduate Work Permits
• Generated a monthly average of 70k in revenue from client contract signups
• Answered a minimum of 200 immigration related online questions daily ensuring that the companies services, terms and conditions and Retainer Agreement were clearly explained to potential clients
• Reviewed and edited immigration related messages with team manager

Montreal, Quebec, Canada

• Evaluated potential client’s Canadian immigration options through Canada’s Federal Economic Immigration programs (Federal Skilled Worker Class, Federal Skilled Trades Class and Canadian Experience Class)
• Calculated eligibility across the available permanent immigration programs (Express Entry, Quebec Skilled Worker Class, and Quebec Experience Class)
• Reviewed and evaluated various documents for potential clients including but not limited to language test results, educational credential assessment reports and foreign certificates to determine the appropriate.

Montreal, Quebec, Canada

• Opened and closed boutique (3rd key holder)
• Coached staff and maintained an upbeat work environment
• Consistently maintained top part time sales for Management on Duty (MOD)
• Reviewed weekly sales targets, carried out deposits and balanced cash register
• Observed and enforced loss prevention and security protocols
• Worked closely with assistant manager to motivate, supervise and lead junior staff members

Montreal, Quebec, Canada

• Opened and closed boutique when manager and/or assistant manager were not present (3rd key holder)
• Supported store manager with day-to-day tasks and overall store efficiency
• Maximized individual and overall store sales targets
• Reviewed daily sales goals, bank deposits, revised refunds and other daily paper work
• Updated visual displays weekly (handbags, windows and accessories) in accordance with company standards
• Assisted customers in a friendly and prompt manner and embodied the company brand and ethos

Montreal, Quebec, Canada

• Conducted small repairs on luxury brand watches
• Updated visual displays in accordance with company standards
• Balanced cash register at closing and ensured that all security protocols were followed
• Relayed all relevant item specifications (stone type, quality, size, clarity) to clients in a friendly and professional manner
• Opened and closed boutique when manager and/or assistant manager were not present (key holder)
• Received and monitored inventory

Bachelor Of Arts - Ba, Political Science & Human Rights

Diploma Of Collegial Studies, Social Sciences