Nnem Nwosu Email & Phone Number

United Kingdom

Digital Safety. Led on outreach to departments to improve their CXM workflow journeys and Provide Website Improvements using JADU for various departments. • Led on the creation of the council’s community safety webpage along with the domestic abuse advice page. • Scheduled meetings with different departments to discuss website improvements and workflow journeys. • Re-vamped the community and volunteering webpage for Community Development department. • Conducted research… Show more Digital Safety. Led on outreach to departments to improve their CXM workflow journeys and Provide Website Improvements using JADU for various departments. • Led on the creation of the council’s community safety webpage along with the domestic abuse advice page. • Scheduled meetings with different departments to discuss website improvements and workflow journeys. • Re-vamped the community and volunteering webpage for Community Development department. • Conducted research on various question types for the councils ChatBot feature on council website. Hertfordshire Responsible Food Award Supported project leads liaise with suppliers, food businesses and residents to expand the reach of the Hertfordshire Responsible Food Award scheme and encourage involvement of relevant stakeholders.• Worked within a partnership work with county council and other department in the council to solve challenges. • Contacted local suppliers and internal stakeholders (Youth council and Economic Development) to inform them of the scheme and encourage them to join the partnership or directory list. • Networked at various events Ambition Broxbourne businesses events to expand the reach of the scheme• Provided recommendations on how the scheme could improve their outreach to businesses. Show less

Diabetes ProjectSupported the co-creation of a diabetes project targeting Black and South Asian diabetic residents to improve their management of the condition to avoid developing diabetic complications. • Conducted research on the barriers black and south Asian residents face with managing their diabetes and support from the GP and health care prese• Contacted stakeholders to attribute to the program, from community centres and leisure centres for the program • Worked… Show more Diabetes ProjectSupported the co-creation of a diabetes project targeting Black and South Asian diabetic residents to improve their management of the condition to avoid developing diabetic complications. • Conducted research on the barriers black and south Asian residents face with managing their diabetes and support from the GP and health care prese• Contacted stakeholders to attribute to the program, from community centres and leisure centres for the program • Worked with stakeholders facilitating the project and meet the needs required to support the stakeholders to conduct the project. Equality and Diversity Collaborated with the Corporate Policy manager, HR, Housing to optimise the councils Equality and Diversity Strategy and Action Plan for the council to cover the council for the next four years. • Re-designed Equality Impact Assessment form and moved the form from Microsoft Word to Microsoft Forms to make the completion of the form for council employees easier and for the corporate department to have an immediate copy, once completed. • Created a video presentation guide for council employees to complete the equality impact assessment from Microsoft PowerPoint. • Designed an in-direct discrimination guide for different departments in the council to be mindful and avoid accidently discriminating against residents with protected characteristics, low income and military backgrounds. • Presented the administered changes of the Equality Impact Assessment to the Assistant Director of Resources, Department leads and Senior Managers in the council. Show less

Broxbourne, England, United Kingdom

Led on a research project which will influence the councils Violence Against Women and Girls Strategy for the council. • Analysed primary and secondary research from Hertfordshire Police and Hertfordshire County council on residents’ perception and feeling of safety in the borough. • Performed research on external organisations such as Hollie Guard to provide further safety tools for residents to increase their feeling of safety. • Conducted on site risk assessments on hotspot… Show more Led on a research project which will influence the councils Violence Against Women and Girls Strategy for the council. • Analysed primary and secondary research from Hertfordshire Police and Hertfordshire County council on residents’ perception and feeling of safety in the borough. • Performed research on external organisations such as Hollie Guard to provide further safety tools for residents to increase their feeling of safety. • Conducted on site risk assessments on hotspot areas that were reported to have high levels of perceived unsafety. • Attended serious crimes conference and liaised with other organisations on how to deal with anti-social behaviour and violence against women and girls. • Prepared a Microsoft PowerPoint presentation with the key findings from the research. Also providing applicable recommendations to increase residents’ perception of safety in areas of concern and maximise the ways the borough could enhance the safety of women and girls. Show less

London

• Provided exceptional customer service to 250 customers weekly, with a store mystery shopper rating of 9 out of 10.• Build rapport with regular customers and provide them with promotional services that are to their preference. • Champion Safer Gambling and support users who show signs of potential gambling addiction, by signposting them to the national gambling hotline and offering a multi-operator self-exclusion scheme.

Lower Edmonton, England, United Kingdom

Outreach Youth Worker|Key responsibilities:• Engaged with members of the public and signposted them to the relevant services that they needed support or training from (Housing support, Drug rehabilitation service and Personal training) • Trained and Managed 2-5 employees on outreach patrols in areas with high levels of Anti-Social behaviour orders.• Renovated QR system to lower funding expenses on flyers and cards to advertise services to the public. Employability Work… Show more Outreach Youth Worker|Key responsibilities:• Engaged with members of the public and signposted them to the relevant services that they needed support or training from (Housing support, Drug rehabilitation service and Personal training) • Trained and Managed 2-5 employees on outreach patrols in areas with high levels of Anti-Social behaviour orders.• Renovated QR system to lower funding expenses on flyers and cards to advertise services to the public. Employability Work Coach Key responsibilities:• Collaborated with management liaising with funders to secure funding for the employability program.• Created referral applications documents and progress sheets to track the progress of 30 service users on the program • Conducted a local primary field study on stores in the area based on their willingness to employ locals along with the vital soft skills they found ideal for their employees.• Scheduled and provided virtual sessions for CV writing and employment support twice a week. Youth Leadership Project Support Key responsibilities:• Planned and Coordinated youth leadership sessions managing 8-10 teenagers on a weekly basis. • Researched and Created lesson teaching plans around building soft skills and confidence of service users• Designed and maintained progress documents to track the effectiveness of each session and the young service user’s confidence throughout the program. Show less

Census OfficerKey responsibilities:• Supported residents in understanding the importance of the census, and the vital role in completing their questionnaire • Assisted marginalised members of the public with additional support to complete their census.• Kept manager up to date with all completed routes and visits• Comprised my schedule and aligned them to meet all my deadlines.

Cheltenham, United Kingdom

Key Responsibilities • Offered solutions to customers for general mobile or network queries • Engaged in conversations with customers and ensured they left the store happy and fulfilled.• Matched products and services to customers’ needs, and sold them those products and services.• Achieved personal and help colleagues to ensure the store met its KPI goals.

Postgraduate Degree, Ilm 7 In Leadership And Management

Management Trainee Program

Postgradue Certificate, Criminology

Bachelor Of Applied Science - Basc, Criminology, First

My time as an Undergrad student was used to network, with societies, and join in special opportunities to change students experience.