Nichelle Nemo Email & Phone Number

Greater Chicago Area

- Onsite VMware Administrator and Windows Administrator - Provide Technical support services.- Performance monitoring and automation via VROM- Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V and Troubleshooting.- Manage 4 esxi host (nodes) and 200 production vms- Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.- Management integrated ESX server, create a new storage space, creation of VMFS data store, Configuration networking for the virtual machines.- Configuration, management and Troubleshooting Virtual Clusters- Server Security to include maintaining most current OS MS patches, Symantec Antivirus and OS Hardening - Plan and schedule OS upgrades & firmware upgrades.- Administration and managing VMware server (ESX 3.5 & 4.0) on production level.Professional Experience Cont’d - Management of virtual machines, their resource pools and capacity planningsecurity hardening and Monitoring of VMs & ESX servers (CPU, Memory, Disk, Network Utilization) for Security Compliance.- Performing Snapshots, Cloning, Migration - Installation/configuration of virtual machines in an Enterprise SAN environment.- Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.- Updates, patching and software installations via group policies (GPO)- Racking and patching equipment as needed.- Troubleshoot backup failures.- NTFS File Permissions- Microsoft System Center Configuration Manager (SCCM) 2007 deployment on various environments.- Microsoft SCCM package creation and task sequence advertisements.- SCCM manifest creations and imports of variables.

Greater Chicago Area

- Planning, configuration, maintenance and administration of VMware ESX server, VMware virtual center, V-Motion, Storage Motion, HA and DRS, P2V, V2V and Troubleshooting.- Manage 15 esxi host (nodes) and over 1,000 production vms- Configure and manage User, Group, Permission, Role, Resource pool on VMware virtual center.- Administration of Windows 2008r2 and 2012r2 Servers.- Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality.- Administration and support of Windows 2000 Active Directory- Managed Group Policy, Implemented and Administered network printing functions- Led and planned migration from the NMMF domain to the northwestern domain- Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality.- Performed high-level planning, implementation, recommendation.- Contributed to defining policies and procedures including domain migration, server consolidation, multi-platform migration, disaster recovery, enterprise backups, and provide capacity-planning, performance and exceptional problem-solving, general systems health reports such as up time log.- Monitored system and network activity to quickly detect any problems related to system security, performance, or system failures in a timely fashion and meet SLA agreements and provide daily technical support and 24, 7 on-call support as well as weekend outage and miscellaneous tasks.- Updates, patching and software installations via group policies (GPO)- Manage disk quotas, logon scripts- Troubleshoot backup failures- Troubleshoot server hardware and software issues and escalate accordingly.

* Recognized for closing 95% of the tickets with little or no supervision * Earned solid reputation for resolving complex issues and providing exceptional customer service * Reduced the need for outsourcing technical repairs at a cost savings of $12,000 * Assisted in transitioning the company from Trend Micro to McAfree * Completed the 2009 migration and laptop rollout * Prioritized, troubleshoot and routing of tickets in the GWI Divisional Ticket Queue * Configured new hire laptops or desktops * Worked with 3rd party vendors * Created, updated and tested images for IBM ThinkPad T43, T60, T400, desktop using ghost and sysprep * Created documentation on policy and procedures * Maintained, Updated maintenance and inventory of all systems, network hardware and peripherals * Performed user accounts creation, deletion, resets, unlock and configuration in AD and Windows 2003 Server * Added/ Removed users to groups using Active Directory * Recovered deleted documents on Windows 2003 server * Monitored backup status using Verities Backup Exec and resolved any issues with the backups * Recertified and Increased user mail file on the Domino Server * Ran fix ups and compacts on corrupted mail files on the domino server * Administration of new hire network access, termination, name changes and interoffice transfers *Assisted in hardware installation, maintenance of workstation, servers, networking equipment

Company Size/Users: 300 * Recognized for closing 95% of the tickets with little or no supervision * Earned solid reputation for resolving complex issues and providing exceptional customer service * Reduced the need for outsourcing technical repairs at a cost savings of $12,000 * Assisted in transitioning the company from Trend Micro to McAfree * Completed the 2009 migration and laptop rollout * Prioritized, troubleshoot and routing of tickets in the GWI Divisional Ticket Queue * Configured new hire laptops or desktops * Worked with 3rd party vendors * Created, updated and tested images for IBM ThinkPad T43, T60, T400, desktop using ghost and sysprep * Created documentation on policy and procedures * Maintained, Updated maintenance and inventory of all systems, network hardware and peripherals * Performed user accounts creation, deletion, resets, unlock and configuration in AD and Windows 2003 Server * Added/ Removed users to groups using Active Directory * Recovered deleted documents on Windows 2003 server * Monitored backup status using Verities Backup Exec and resolved any issues with the backups * Recertified and Increased user mail file on the Domino Server * Ran fix ups and compacts on corrupted mail files on the domino server * Administration of new hire network access, termination, name changes and interoffice transfers *Assisted in hardware installation, maintenance of workstation, servers, networking equipment

Company size/Users: 1000-3000 * Achieved 5% call abandonment* Achieved 95% Individual and Team Customer Satisfaction Rating * Achieved 85% first call/first touch problem resolution* Average 200 calls a week * Prioritize IT request tickets and followed up on open request daily* Trained over 30 users on SAP * Performed POD training for new helpdesk analyst* Reset users LAN password using Active Directory and adding users to security groups

Company size/Users: 300* Recognized for being highly organized and ability to anticipate senior management's needs.* Administered tape management procedures to import, export and sequence backup tapes to back up servers* Created trouble tickets using the Bugzilla tracking system. * Improved functional efficiency and advanced client presentation quality* Contacted software and hardware vendors via voice or online systems to research problem and determined recommended solutions

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