Diagnosed and resolved a wide range of technical issues, including hardware, software, and network problems, delivering prompt and effective solutions to ensure minimal downtime.Leveraged strong communication skills to understand user concerns and provide clear, actionable explanations of technical issues and solutions.Performed regular maintenance tasks such as software updates, system backups, and checks to optimize system performance.Managed user accounts, permissions, and network connectivity, ensuring secure and efficient access to systems and data.Maintained detailed records of technical issues and resolutions within the ticketing system, improving incident tracking and response times.Provided training and support to users on new systems and software, boosting technical proficiency and user confidence.

Enhanced user engagement by crafting a user journey map that guided targeted blog posts and newsletters, leading to a 5% increase in website traffic.Boosted customer travel requests by 5% by implementing creative ideas and enhancing customer experiences, driving significant business growth.Secured additional event sponsorships by researching potential brand partners, which resulted in increased sponsorship revenue and greater event visibility.Drove up event attendance through the design of eye-catching graphic content for promotions, effectively attracting and engaging target audiences.Strengthened social media presence by actively monitoring engagement, managing community interactions, and optimizing social media strategies, leading to higher brand visibility and follower growth.

I provide ideas and strategies for brands and also involve in the social media engagement.Key Responsibilities: • Liaising with business owners to gain an in-depth understanding of their work and needs.• Develop and manage online marketing campaigns to drive relevant traffic to client’s sites.• Track and analyze website traffic flow and continually strategize on improvement.• Utilizing Google webmaster tools and Google analytics to monitor campaign performance.

Manager and representative in charge of marketing and promotion of brand products like Rough Rider, Wet n Wild, Power Play etc for the company.Key Responsibilities:• Managed Company’s sales and customers’ accounts.• Detailed brand products to Medical Practitioners.• Delivered brand products to hospitals, medical centers, and pharmacies.• Issued sales invoices and collected payments made by customers.• Engaged with customers, record and report reviews on brand products.