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Nnenna Benibo, Ccem is listed as Manager, Customer Success at IHS Towers, a with 1706 employees, based in Regina, Saskatchewan, Canada. AeroLeads shows a matched LinkedIn profile for Nnenna Benibo, Ccem.
Nnenna Benibo, Ccem previously worked as TEAM LEAD, APPLICATION SUPPORT at Cqc Solutions Limited and Infrastructure & Application Support Analyst at Zenith Bank Plc. Nnenna Benibo, Ccem holds Master'S Degree, Information Systems And Management from University Of Warwick - Warwick Business School.
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I am a Certified Customer Experience Manager with over 14 years of experience in the Telecommunication, Software development and the Banking sectors. Expert at managing multiple accounts, building strategic long-term relationships, Customer advocacy, Customer Experience Metrics & Measurements, minimizing churn rates and support operations. Proven success in bridging gaps between customer and technology thereby enhancing customer satisfaction and increased retention. I possess very strong customer orientation, great communication skills, excellent problem-solving skills and the ability to successfully lead and manage teams.My expertise lies in delivering a range of CX improvement initiatives which includes:• Customer Experience Strategy• Customer Success• Customer Analytics• Customer Feedback (Voice and Non Voice)• CX Metrics and Drivers• SLAs & KPIs Management• Strategy Planning & Execution
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Lagos, Nigeria
Managed Customer Governance framework and delivered appropriate representation of technology leadership during customer engagements.Maintained health Service Level Agreements (SLA) between IHS and it's Customers.Steered successful end-to-end project management and delivery of customer experience projects
London, England, United Kingdom
Created XOG (XML Open Gateway) scripts for data migration, while developing customized SQL extracts and dashboards for reporting within CA-Clarity tool. Oversaw change management sign-off for all successful releases and changes. Facilitated support team to deliver exceptional customer satisfaction. Oversaw releases to production environment, while delivering recommendations for new services and changes to existing services; driving significant savings to client organization.
Lagos, Nigeria
Administered and supported Email and Active directory infrastructure. Active Directory Group policy management and troubleshooting. Server monitoring, performance tuning and preventive maintenance on Server Infrastructure. Application testing and implementation.
Other employees you can reach at ihstowers.com. View company contacts for 1706 employees →
Taiwo Akinsanya Aca, Dipifr (Acca)
Colleague at Ihs TowersLagos, Lagos State, Nigeria
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Rostand Tchagtieu
Colleague at Ihs TowersCameroon
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Abdulmumin Yusuf
Colleague at Ihs TowersNigeria
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Rotimi Afe (Cipm, Mipma-Uk)
Colleague at Ihs TowersIbadan, Oyo State, Nigeria
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Mubarak Balogun
Colleague at Ihs TowersNigeria
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Samson Simon
Colleague at Ihs TowersAbuja, Federal Capital Territory, Nigeria
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Adriana Azzi
Colleague at Ihs TowersGreater São Paulo Area, Brazil
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Kayode Ogunkunle Pz
Colleague at Ihs TowersNigeria
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Mariam Aliyu
Colleague at Ihs TowersLagos State, Nigeria
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Jane Umeh
Colleague at Ihs TowersNigeria
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Quick answers generated from the profile data available on this page.
Nnenna Benibo, Ccem works for IHS Towers.
Nnenna Benibo, Ccem is listed as Manager, Customer Success at IHS Towers.
Nnenna Benibo, Ccem is based in Regina, Saskatchewan, Canada while working with IHS Towers.
Nnenna Benibo, Ccem has worked for Ihs Towers, Cqc Solutions Limited, and Zenith Bank Plc.
Nnenna Benibo, Ccem's colleagues at IHS Towers include Taiwo Akinsanya Aca, Dipifr (Acca), Rostand Tchagtieu, Abdulmumin Yusuf, Rotimi Afe (Cipm, Mipma-Uk), and Mubarak Balogun.
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Nnenna Benibo, Ccem holds Master'S Degree, Information Systems And Management from University Of Warwick - Warwick Business School.
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