Nneoma Duru Email and Phone Number

Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.Developed strategies for problem solving and conflict resolution among team members.Created training materials and conducted group training on new processes or procedures.Participated in regular meetings with senior leadership to provide updates on team progress.Resolved customer complaints in an effective manner while maintaining a high level of customer service.Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.Analyzed data from various sources to identify areas for improvement in the department's operations.Monitored daily workflow to ensure adherence to established policies and procedures.Monitored operations and reviewed records and metrics to understand company performance.Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.Led a team of 10 individuals in achieving quarterly sales targets, exceeding goals.