Empowering customers to solve real problems with the industry's leading visual content delivery and device management industrial software. Creating labs and classes for customers and co-workers teaching how to increase uptime, reduce cost, accelerate productivity, and secure infrastructure. Creating a steady stream of fresh ideas to for a brighter future that expands human possibility.

Some of my accomplishments:- Created a new company internal hands-on lab and class that is a comprehensive course on deploying, configuring, and troubleshooting ThinManager software, Remote Desktop Services, thin clients, and networks- Assisted in converting the content of the new company internal lab and class into a customer-facing eLearning course- Created a new lab and presentation focusing on securing the enterprise with a wholistic view of security

Some of my accomplishments:- The global domain expert in tech support for all Remote Desktop Services and ThinManager support cases - Developing new global onboarding and advanced training programs for support engineers, raising competency - Authored 87 new articles and updated 160 other technotes in the Rockwell Automation knowledgebase my first year - Have 100% high customer satisfaction with my support calls based on data collected from surveys after tickets are closed- Hosted webcast with 1,400 unique views that promoted ThinManager and guided customers with deployment.Help customers and employees with Rockwell Automation's visualization software products including:-ThinManager-FactoryTalk View Site Edition-RSView32

Creating the future of biofeedback devices through embedded programming and 3D prototyping. Programming STM32F4 processors to do the work once done by PCs.

Some of my accomplishments:- Volunteered for difficult projects saving the company a minimum of $85,000 worth of IT equipment- Reengineered backup process for plant floor computer avoid hundreds of hours’ worth of lost production- Revitalized failing fleet of 15 industrial firewalls on critical production lines for VPN access and SCADA dataSummary of duties:- Documented processes and made backups of software and configurations to minimize downtime- Integrated plant floor PLC systems with enterprise data systems through SCADA- Programmed Rockwell Automation PLCs, HMIs using Rockwell Software

Accomplishments:- Standardized and refurbished fleet 140+ Windows CE handheld computers for production saving $15,000- Overhauled site asset backup system for PLC and HMI disaster recovery, saving company thousands of dollars in time and money when production lines were downIT Desktop Support:• Advanced root cause analysis of computer hardware, network, and software systems• Teamwork collaboration to maintain 500+ PCs and support large-scale projects• Manage hardware and software for over 150 Windows CE handheld computers• Highly motivated to achieve excellence in daily performance and integrity in business practices

Prioritized work to meet dynamic needs of production line while ensuring quality and safety standards of parts produced met design specifications.