As the Business Development Manager, I successively led the change in the team members' titles to more accurately reflect the true responsibilities of the role. I am accountable for leading a 6-member Client Relationship Executive team to drive the organization’s continued growth and profitability.I ensure team members are fully trained, supported, and optimally positioned to deliver sustained value for the organization and its customer base while overseeing all aspects of customer outreach, relationship management, and issue resolution efforts.My contributions include:• Steer all aspects of day-to-day team operations – from strategic planning and goal setting through talent development, performance management, quality assurance, compensation management, and incentive programming.• Track the team’s work output; hold team members accountable against key performance objectives.• Provide on-the-job training and one-on-one feedback to close knowledge/skill gaps.• Employ special incentives and remuneration plans to motivate high performance.• Currently developing and deploying a new quality system to enhance customer service and retention.• Periodically resolve customer pain points to deliver a highly differentiated customer experience.• Ensure value realization in customers’ investments in Hunter Warfield services.• Unlocked strategic growth opportunities; facilitated 53% increase in total placements (Q1 and Q2).

As the first ever Account Executive Team Lead, I supported a team of 4 Account Executives while managing a book of 65 client accounts.• Troubleshoot customer issues and project managed a new solution (Eviction Management) after a major corporate acquisition.• Created the team’s strategy and tracked progress toward key business objectives. • Mentored team members to foster soft/hard skills and elevate team performance. Enabled multiple staff to promote to progressively senior positions.• Routinely communicated corporate initiatives, policy updates, and procedural changes to ensure maximal adoption of operational best practices.• Piloted a suite of programs and payment plans to mitigate the pandemic’s financial impact on customers.• Managed a portfolio of accounts including 10 of the country’s largest multifamily housing management companies.• Maintained and continually strengthened relationships with the customer base.

As a Senior Account Executive, I managed a book of 80 client accounts including 5 of the nation’s largest multifamily housing owners/managers.• Ensured client systems were effectively integrated into the corporate software to provide real-time visibility into portfolio performance. • Trained customer staff in the interface client portal; positioned customers optimally to effectively monetize their investments in Hunter Warfield services.• First Sales Department member to successfully complete Hunter Warfield’s highly competitive Manager in Training Program (reserved for talent with demonstrable leadership potential).• Cultivated productive, high-touch relationships with corporate and regional clients (up to and including executive stakeholders). • Developed and presented business reviews to provide clients with a 360-degree overview of business performance and highlight operational challenges.• Overhauled and streamlined onboarding processes; provided a white glove customer onboarding experience to build brand loyalty.• Established a follow-up cadence for Account Executives.• Trained staff in new customer onboarding procedures. • Represented and upheld Hunter Warfield’s core values, corporate policies, and best practice guidelines in all customer-facing activities.• Leveraged the Microsoft Dynamics 365 CRM platform to manage external/internal correspondence.

I managed a portfolio of 75+ customer accounts including Ford, GM, Chrysler, SnapOn, AutoZone, and Dorman.I drove YoY revenue growth and profitability via AirSept’s line of proprietary products for the automotive service market. Some of my key contributions include:• Periodically identified and capitalized on up-selling or cross-selling opportunities.• Prioritized the customer experience to maintain high client satisfaction.• Trained new and existing customers; provided them with a strong foundation in AirSept’s entire product portfolio.• Partnered with procurement and logistics departments to ensure on-time delivery of customer orders.