Njeri Mwangi Email and Phone Number

• Organizing and maintaining appointments, incoming emails, faxes and posts, often correspond on behalf of management.• Screen phone calls, inquiries and requests, and handling them when appropriate.• Negotiating/ discussing with clients often in relation to crucial decision-making tactics attending meetings and ensuring management readiness and preparation.• Coordinating travel, visas and accommodations and taking notes at meetings and providing general assistance during presentations.• Maintaining accurate, up-to-date and easy reference organization files.• Scheduling and calendar management.• Organization and research.• Prospect Research• Providing high levels of customer service and support.• General administration work and correspondence.

• Organizing and maintaining appointments, incoming emails, faxes and posts, often correspond on behalf of management.• Screen phone calls, inquiries and requests, and handling them when appropriate.• Negotiating/ discussing with clients often in relation to crucial decision-making tactics attending meetings and ensuring management readiness and preparation.• Coordinating travel, visas and accommodations and taking notes at meetings and providing general assistance during presentations.• Maintaining accurate, up-to-date and easy reference organization files.• Scheduling and calendar management.• Organization and research.• Prospect Research• Providing high levels of customer service and support.• General administration work and correspondence.

• First point of contact between the organization and the community.• Provided high levels of customer service and support.• Inbound and outbound calls.• Typed documents and general correspondence through the organization’s social media pages, emails and chats.• Maintained accurate, up-to-date and easy reference organization files.• Organized and updated organization’s databases.• Point of contact with potential donors.• Supported and followed up on the progress of the organization’s projects.• Suggested and implemented effective office procedures.

• First point of contact between the company and clients.• Contributed to the formulation of the CSR annual plans.• Reviewed requests for assistance from community groups and NGOs.• Recommended of programs for support under the company CSR.• Organized annual cleanup campaigns in line with the theme of ‘Sustainable Earth’.• Coordinated weekly hot lunches for street families (working with local NGOs), targeting a 100 children per week.• Identified needy school children and supporting them with uniforms under the ‘Ficha Uchi’ initiative.• Maintained g accurate, up-to-date and easy reference administrative files.• Followed up on queries through calls, chats and email.• Typed documents and general correspondence.• Provided necessary customer service.

• Maintained accurate, up-to-date and easy to reference administrative files.• Provided relevant customer service and support.• Organized and updated clients’ database.• Diagnosed customer issues through the process of elimination by asking probing questions.• Provided office management support.• Weekly payroll processing for employees.• Inputted data for billing purposes.• Followed up on customer queries.• Provided necessary high levels of customer service.• Trained new employees on essential job functions.

• Inputted data for billing purposes.• Weekly payroll processing for employees.• Inbound and outbound collection calls.• Organized and updated customer database.• Maintained accurate, up-to-date and easy reference administrative files.• Followed up on customer queries.• Typed documents and general correspondence.• Provided necessary high levels of customer service.• Trained new employees on essential job functions.• Used some QuickBooks and Microsoft Office on a daily basis.

• Maintained a high level of customer service by being proactive in communication with clients.• Obtained the homeowners full financial package including income and expenses to determine eligibility in workout programs.• Skillfully probed and evaluated borrowers who were facing hardships and/ or foreclosure for variousin-house workout programs such as; Repay to modification, Making Home Affordable Program (MHA), Special Forbearance, Short sale and Died in Lieu.• Analyzed and determined the best course of action on delinquent or potentially delinquent mortgage loans.• Worked with management to test program changes within the Loan Servicing Department to ensure efficiency and increase associate productivity.

• Managed a minimum of ten (10) repossession associates to ensure departmental goals and repossession assignments are completed in a timely fashion.• Participatedinthecoachinganddevelopmentofcompanyassociatedtoensureaccountsareserviced according to investor and company guidelines.• Repossessed and performed skip trace thirty (30) days prior to potential charge off of debt on delinquent car note accounts.• Use of Fast Data, Lexis Nexis and Credit Browser programs on a daily basis to aid in locating customers.

• First point of contact between the company and the client.• Inbound and outbound calls to clients.• Organized and updated inventory databases.• Provided clients with information on the available products.• Suggested and implemented effective office procedures.• Maintained accurate, up-to-date and easy reference administrative files.• Followed up on client queries.• Typed documents and general correspondence.• Provided necessary customer service.• Assisted in training new employees on essential job functions.