Hang Nguyen Email & Phone Number

• Training for Employment provides accredited training courses, specialise in private security and construction industry.
• Respond to sales enquiries from individual and corporate clients via telephone, emails, and live chat
• Ensure training courses paperwork is compliant with the Security Industry Authority and accreditation bodies’ standards
• Manage learners’ portfolios and automated correspondence via in-house LMS & CRM systems
• Maintain a digital archive on Microsoft SharePoint for auditing purposes
• Monitor learners’ reviews, feedback, and coordinate with trainers to promote customer success.

• HRS Family Law Solicitors is a medium-sized high street law firm with 9 branches across West Midlands and specialised in Family Law matters such as: Care proceedings, Domestic Violence, Forced Marriage Protection Order.
• Ensure smooth remote working with solicitors by utilising LEAP case management software, Microsoft Office programs & Adobe Acrobat Pro
• Training colleagues on to utilise the firm’s IT system for transition to paperless working
• Organise diaries through Microsoft Outlook & Appointy, schedule meetings via Microsoft Teams, and respond to telephone & web enquiries
• Organise online and paper case files to ensure SQM & SRA compliance
• Attend social service conferences, court hearings & meetings with experts or clients

Birmingham, England, United Kingdom

• I co-manage the company by ensuring we are compliant with changes in rules & regulations from HMRC and ICO. Farthing Communications has multiple business divisions & I managed Vietnamese Language Services (VLS), which.
• Carry out in depth market research for organisations from different industries about consumer habits & trends
• Provide the most up to date insights about Vietnamese market socio-economic changes
• Face to face and remote interpreting services for social workers, immigration advisors, and healthcare workers via telephone and various video call platforms, including Zoom, Microsoft Teams, Google Meet, GoToMeeting.
• Clients included: University Hospitals Birmingham NHS Foundation Trust, CAMHS, RSVP, Migrant Help, The Refugee and Migrant Centre, Refugee Council, Greater Manchester Immigration Aid Unit, etc.

• Commissioned by the Home Office, Barnardo’s NCTS aim to tackle issues around children trafficking and exploitation in the UK. My roles as Project Worker 2 are:
• Provide written guidance around cultural and socioeconomic understanding about Vietnam to Independent Child Trafficking Guardians
• Support Independent Child Trafficking Guardians to develop trust and understanding from trafficked children to prevent threats of being re-trafficked and exploitation
• Organise culturally significant celebrations for young people to feel settled into life in the UK, such as Christmas, New Year, Vietnamese New Year (Tet), Mid-autumn Festival (Trung Thu)
• Train ICTGs on managing Zoom & Microsoft Teams conferences to organise online events for young people during Covid restrictions

Birmingham, England, United Kingdom

• Face to face interpreting for mental health, GP and hospital appointments all over the West Midlands
• Interpret and translate client written statements for several immigration, criminal and family law firms based in the Midlands
• Assist healthcare provider, social workers, solicitors and charity workers in understanding and helping vulnerable adults and unaccompanied children seeking asylum settle into the UK.
• Clients included: University Hospitals Birmingham NHS Foundation Trust, CAMHS, RSVP, Migrant Help, The Refugee and Migrant Centre, Refugee Council, Greater Manchester Immigration Aid Unit, etc.

Hanoi, Hanoi, Vietnam

• VBlock Media is an independent film studio focusing on art films, experimental projects and nurturing young talents.
• Liaise between foreign film crew members, local staffs & suppliers in Vietnamese and English during production
• Translate film scripts and project application details for international film competitions, e.g., ‘Ròm' which won top prize in the New Currents category at the won Busan International Film Festival 2019
• Assist designers with sourcing and procuring props and materials for the film crew,
• Manage funding and expenses, comprise weekly reports for financial clearance.

Hanoi, Vietnam

• T&A Ogilvy is a public relations agency and Ogilvy Public Relations Worldwide network. Public Affairs department specialise in policy advocacy.
• Provide business intelligence reports in English for multinational corporate clients (e.g., Facebook, Microsoft, Anheuser-Busch Inbev, etc.) including media clipping, stakeholder mapping, and event recaps
• Translate and proof-read official letters, legal documents and business contracts in both Vietnamese and English
• Liaise with different levels of State agencies, service providers, and corporate clients
• Perform administrative tasks, e.g., process payments, information emails & phone calls
• On-site support for events.

Hanoi, Vietnam

• During the ‘Regional Senior Managers’ Course in ERW and Mine Action 2015’, I was assigned to:
• Translate, arrange course documents, welcome guests,
• Facilitate group discussions including interpretation for regional managers from Sri Lanka, Laos, Cambodia, Thailand, and Vietnam.

Ha Noi, Vietnam

• Oriberry is a fair-trade coffee brand, initiated by a Vietnamese NGO. Oriberry seeks to provide fair opportunities for indigenous farmers in rural areas of Vietnam.
• Translate, proof check website, packaging materials in English and Vietnamese,
• Manage English content on their Facebook page,
• Conduct researches regarding the latest trends, terminologies and gadgets in the artisanal coffee industry