System administration and cybersecurity operations for critical infrastructure systemsAdministration of NERC CIP compliance programAudit preparation and cybersecurity subject matter expertSupport security monitoring and response operations across the Bulk Electric SystemAreas of expertise:-Change Management-Endpoint Configuration / Baseline Configuration-Vulnerability Assessments-Patch Assessments / Management-Regulatory compliance pro

•Microsoft Endpoint Management (ConfigMgr/Intune)•Exchange Administration•Azure AD and Identity Management•Office 365 Suite•Microsoft Advanced Threat Protection•Cisco Unified Communications and Identity Services Engine

-System administration of System Center Configuration Manager (SCCM), Hyper-V virtual server and VDI environment, WSUS, Group Policy, and Active Directory-Vulnerability management using SCCM-Development of secure system images for deployment on university staff computers and student lab computers

Organizing large volunteer events with 200+ participants, designed to create positive change in the Springfield and Missouri State community.● Expanded and continued relationships between Missouri State University and non-profit organizations in Springfield and the surrounding area● Nominated for various STAR (Student Talent and Recognition) Awards during first semester of Presidency● Create innovative and rewarding service experiences for Missouri State students, faculty, staff, and alumni

Technical support for university faculty, staff, and students using a variety of support methods such as: phone, web chat, and in-person contact.● Resolving over 500 user support issues during my first year of work● Attained an understanding and ability to troubleshoot University software applications on multiple operating systems and platforms● Earned Bomgar Representitave certification for remote support● Among top-rated lab assistants on annual evaluations-----------------------------------------------------------------Troubleshooting, working with diverse groups of people, proven experience in networking/hardware/software/operating systemsCommunicating concise instructions related to resolving technical problemsTeaching others of all skill levels how to use University systems and applications, effectively resolving issues in a timely manner, and detailed ticket reporting