Noa Hendler Email & Phone Number

Hod Hasharon, Il

The association was founded in 2021 after the onset of the COVID-19 and has been actively volunteering for about 15 years.Some of the association's activities focus on the following topics:- Fundraising for food purchase - procurement, packaging, and distribution.- Food collection and distribution.- Organizing events for communities supported by the association, such as Holocaust survivors and mental health survivors.- Distribution of gift packages during holidays to diverse communities.- Point projects according to the period, such as military operations/war, etc

•Department manager of 3 operational teams - 3 team managers, a knowledge manager, and over 30 representatives dealing with back office, administration and service .• Interacted with internal and external interfaces - departments within the company, service to agents, employers, insured individuals, and other external entities.• Process improvement and automation according to needs for continuous improvement of activities, reducing response times, and actual performance• Managed a department of 3 operation teams - 3 team managers, a knowledge manager, and over 30 representatives dealing with policy management. • Interacted with internal and external interfaces - departments within the company, service to agents, employers, insured individuals, and other external entities. • Process improvement and automation according to needs for continuous improvement of activities, reducing response times, and actual performance

•Department Management of the company's back-office, consisting 20 representatives and administrative assistants.•Providing services to external customers and handled their requests in the company's systems within specified timelines.• Solving problems and searching for solutions.• Improved and streamlined processes, examining and making changes as necessary, utilizing automation wherever possible.

Tel Aviv Area, Israel

• Direct management of 30 stewards, 8 Supervisors and reservations rep.• Managing Call center - 24/7 , 364 days in an year .• Managing all operations, relationships and marketing of the company services at BG.• Build new cross-organizational workflows to improve, upgrade and increase the volume.• Characterization and development of an Internet system for reservations agents across the market.• Developing new products to improve and upgrade the service.• Increasing sales activity significantly due to improvement of service and operations. Victor Welch against agencies and increasing the number of corporate customers. •Training, improved working processes, suppliers and customers.• All hiring and HR processes at the company.

Hod Hasharon

Public Affairs Director, Project Manager, and Assistant to the General Manager● The right hand of the general manager assisting in a wide range of subjects.● Project management, from project ideation to execution. Projects were in the area of informal education, including education, culture, and sport.● Spokesperson for the company, responsible for PR activities and the company’s Facebook page.● Executing work plans defined in concordance with operating contracts signed with the Hod Hasharon municipality.● Establishing and managing a public affairs department

● Establishing a reclamation staff responsible for treasury circular implementation regarding pension fund and provident funds member rights reclamation.● Project management, including direct management of a staff composed of 5 employees and project implementation supervision.● Coordinating, integrating and establishing processes between corporate business entities and information systems testing and reclamation teams, software company, banks and other relevant business entities.

● Establishing operations team responsible for coordinating all pension fund member selection.● Defining, coordinating and implementing processes in conjunction with regulation and O&M. ?● Establishing work processes and procedures in conjunction with all corporate departments.● Supporting characterization of a new technological system that provides end-to-end solutions to field requirements.● Conducting system malfunction analysis, supporting the writing of characterization documents and system development requirement documents.● Creating solutions and leading cross-organizational processes, including complete implementation.● Managing a staff of 8 referents. ● Recruiting, training, integrating and training staff members. Leading the staff towards goal achievement.

●Managing a staff of 4 referents.● Ensuring exhaustion of rights for tens of thousands of members, carrying out collection, working in compliance with objectives and timetables.●Providing service to all corporate departments.●Managing the unit’s flagship project, including managing a staff of 5 project referents.●Responsible for employees’ welfare (approx. 60 unit employees).

● Simultaneously with the position mentioned above – substituting for Intel Welfare Clubs’ Operations Manager during her maternity leave.● Managing a team composed of 9 coordinators at various Intel branches across Israel and another coordinator at Marvell Ltd.● Organizational Development – optimizing work processes, establishing development and implementing standardized work processes among all teams in Israel. ● Establishing, planning and implementing quarterly and annual welfare plans, including planning welfare fairs for employees.● Managing temporary projects’ host services, conducting and submitting price quotes.● Responsible for payroll, individual affairs and welfare of permanent and temporary employees.

Intel

2006-2008 – Corporate Service Management – Intel Campus, Petah Tikva● Responsible for all STM Ltd. employees, including managing Intel Communication Center on behalf of STM Ltd. (a subsidiary of Manpower Israel Ltd.)● Managing a staff composed of 8 employees.● Budget establishment and management as an independent P&L unit.● Mediating and coordinating between Intel, STM Ltd. and Manpower Israel Ltd., while maintaining the needs and requirements of each company.● Implementing internal projects of both companies.● Providing continuous support and managing a Communication Center at Marvell Ltd.● Recruiting and managing temporary and permanent employees.● Supporting survey establishment and producing monthly indicators.

● This position included complete end-to-end project management: recruiting, training and assigning hundreds of exam supervisors upon requirement and leading each project until wage payment.● Working in conjunction with institutional clients in accordance with client requirements.● Position required working in compliance with timetables, handling pressure and multitasking skills, as well as working in conjunction with a broad population of employees.