• Executed team restructure by merging Practice Transformation and Provider Relations teams into cohesive Provider Relations Managers team, reducing wasted resources and increased available operational budget. Two positions were eliminated saving the organization over $200,000 a year. Established clear team outline and structure, implemented education and cross training plan, while identifying skills, strengths, and areas of development for each member. • Managed quality programs and data management. Drove network-wide revenue and productivity by successfully restructuring the Integrated Care Partners Incentive programs, engaging internal and external key stakeholders and clinical councils, including health economics, insurance companies, health informatics, executive operations, and healthcare providers. Consistently analyzed quality data to align priorities with fiscal goals, enhance value-based contracts, and collaborated with key teams and providers to track trends and drive continuous improvement.• Cultivated robust customer service standards by ensuring high-quality service delivery. Continuously assessed and addressed the customers’ and the team’s needs, managed challenging interactions, and educated providers and staff. Strengthened customer relationships and increased satisfaction.

• Developed and lead implementation of patient treatment protocols for specific oncology disease sites, facilitating creation of IT platforms and order systems, while collaborating and aligning with internal departments and external institutions, including Memorial Sloan Kettering Cancer Institute. Oversaw development of improved processes for diagnostics, while executing programmatic marketing strategies. Directed development and implementation of sophisticated data analytics platform to incorporate extensive Cardiology and Oncology real -time patient data. • Co-founded and co-led Heart and Vascular Institute Research Department, creating specialized research pods and establishing quarterly newsletter, monthly media entries, and dedicated website. Cultivated partnerships with medical students and interns, and supervised data collection and analysis to drive process improvements and research initiatives. Increased research initiatives and made Heart and Vascular Institute one of leading/most productive research departments in system. • Lead development of dedicated Cardiology Oncology and Cardiology Research medical fellowships and rotations in conjunction with local universities and Hartford Health Care’s fellowship program.• Secured Gold status of excellence for Cardiology Oncology program in 2022, distinguishing it as first integrated healthcare system in United States to achieve this level of recognition.

• Developed and lead implementation of patient treatment protocols for specific oncology disease sites, facilitating creation of IT platforms and order systems, while collaborating and aligning with internal departments and external institutions, including Memorial Sloan Kettering Cancer Institute. Oversaw development of improved processes for diagnostics, while executing programmatic marketing strategies. Directed development and implementation of sophisticated data analytics platform to incorporate extensive Cardiology and Oncology real -time patient data. • Co-founded and co-led Heart and Vascular Institute Research Department, creating specialized research pods and establishing quarterly newsletter, monthly media entries, and dedicated website. Cultivated partnerships with medical students and interns, and supervised data collection and analysis to drive process improvements and research initiatives. Increased research initiatives and made Heart and Vascular Institute one of leading/most productive research departments in system. • Lead development of dedicated Cardiology Oncology and Cardiology Research medical fellowships and rotations in conjunction with local universities and Hartford Health Care’s fellowship program.• Secured Gold status of excellence for Cardiology Oncology program in 2022, distinguishing it as first integrated healthcare system in United States to achieve this level of recognition.

• Developed and lead implementation of patient treatment protocols for specific oncology disease sites, facilitating creation of IT platforms and order systems, while collaborating and aligning with internal departments and external institutions, including Memorial Sloan Kettering Cancer Institute. Oversaw development of improved processes for diagnostics, while executing programmatic marketing strategies. Directed development and implementation of sophisticated data analytics platform to incorporate extensive Cardiology and Oncology real -time patient data. • Co-founded and co-led Heart and Vascular Institute Research Department, creating specialized research pods and establishing quarterly newsletter, monthly media entries, and dedicated website. Cultivated partnerships with medical students and interns, and supervised data collection and analysis to drive process improvements and research initiatives. Increased research initiatives and made Heart and Vascular Institute one of leading/most productive research departments in system. • Lead development of dedicated Cardiology Oncology and Cardiology Research medical fellowships and rotations in conjunction with local universities and Hartford Health Care’s fellowship program.• Secured Gold status of excellence for Cardiology Oncology program in 2022, distinguishing it as first integrated healthcare system in United States to achieve this level of recognition.

• Initiated and led development of patient-centered, specialty multidisciplinary clinics and clinical programs, within the hospital, region, and system wide, fostering collaboration with internal departments and external affiliate institutions, including Memorial Sloan Kettering. Ensured delivery of high-quality, innovative, cost-effective cancer patient care, in smaller, non-metropolitan area. • Established Thoracic Navigation Program for HOCC and Central Region, supporting patients and caregivers through cancer care from screenings to treatment, and end-of-life care. Provided education, emotional support, and managed clinic staff, payer relationships, while addressing social determinants of health and facilitating necessary interventions. Managed relationships with internal and external key stakeholders and departments by establishing strong relationships, promoting satisfaction for patients, families, and providers, and provided cost effective, best practice patient care. Implemented and managed tumor boards and multidisciplinary clinics, designed to facilitate best patient practice.

Addressing scheduling and staffing needsOverseeing daily unit operations, kitchen, housekeeping, maintenance, etc.Addressing acute medical situationsAddressing patient and family concerns and needs

Preparing accreditation paperwork and applications for DPH, CHAP, Medicare, etc Interviewing potential staffPreparing company and office for accreditation

• Supervised of staff nurses and aides on a dedicated pediatric oncology inpatient unit caring for up to 20 patients, including up to 4 Bone Marrow Transplant beds and serving as an active ER for Pediatric Hematology Oncology patients (front line decision maker as to which fluids and drugs to initiate in the absence of a physician). • Liaison to the Pediatric ER, PICU and Pediatrics units.• Front line decision maker as to which patients to hospitalize, discharge, or transfer. • Mentored new nurses and students, and provided patient and family education and training.• Performed BMTs and post BMT care, administered chemotherapy and assisted standard Hematology Oncology procedures (bone marrow aspiration/biopsy, LP, central line management, conscious sedation, etc.).• Managed initial triage and care for acute oncologic emergencies, palliative and hospice care, participating in resuscitations. • Developed and conducted chemotherapy safety education for the inpatient and outpatient Pediatric Hematology Oncology units.