Noah Avelar Email & Phone Number

Ontario, California, United States

As an Information Technology Specialist for Courthouse News Service, I work individually and also as a team using Jira, Groove, Slack, Fullstory, SendGrid, SQL and more tools. I worked as an administrator of the CasePortal and DataLocker database, which is Courthouse News Service subscription based product. I work with the database creating queries, retrieving the correct information, assisting users with complex queries, and using data/user experience to investigate solve/troubleshoot issues and close tickets. In addition, I keep track of document requests for users and follow up to retrieve financial, employee, and client records when needed. I manage the maintenance of office and facility equipment regarding network and security controls, draft/mail customer correspondence emails, and create tickets in Jira. After creating tickets in Jira, I worked directly with the Product Development/IT team to follow those tickets to their resolution. High priority tickets were worked on first followed by medium and lower priority tickets. I provided administrative support to other departments or projects as needed and perform other duties, keeping a firm knowledge of networking, information security, and SQL knowledge to work with Product Development team and investigate issues regarding the CasePortal database. Courthouse News Service has been a trusted resource for reporting rapidly and completely on new civil litigation and common law throughout the United States and Courthouse News Service's subscription based product and news delivery platform, CasePortal, provides attorneys with comprehensive coverage, daily reporting, and fast alerts.

Chino, California, United States

Gained a great amount of experience working with FedEx Ground. I previously held the Trainer position and then worked as a Switcher. As a switcher, I was responsible for the movement of the trailers to and from the unload/load doors and throughout the yard and organized zones. This also includes doing daily checks on the equipment to ensure everything is working properly and to prevent known issues from worsening. As a trainer, I was responsible for training new hires and teaching them everything they needed to know regarding the new position - including safety, equipment, machinery, and the proper and safest way that tasks needed to be executed. I kept close track of the progress of the employees who were being trained and reinforced training in the areas that some individuals may have lacked. As a trainer, I would also assist the operations manager with managing the area & completing tasks on time for the area so that the trailers could be completed in the system, dispatched and arrive at their destination on time. These tasks also included completing Work Rights regarding safety, and making sure that all individuals were working properly, efficiently, and safely.

Walnut, California, United States

Adamanta is a computer hardware company specializing in computer memory/RAM. I tested and evaluated existing computer systems and software systems and performed regular maintenance to ensure that systems operated correctly. I was responsible for maintaining and improving computer systems for the organization and its clients. I analyzed computer problems to diagnose, troubleshoot technical issues and determine the cause. I installed and updated new system software and security, ran diagnostic programs, and troubleshot issues to determine causes and find solutions. I also trained the users on new hardware/software and system processes. I created reports with recommendations to improve the workflow and systems in place such as regular reviews of systems and generating reports on efficiencies and improvement areas, as well as system guidelines and manuals for the organization. I tested out DDR3 and DDR4 RAM modules on servers, NUCs, PCs and iMacs to successfully test out the RAM and detect any faults. I troubleshot the RAM modules to detect errors/issues with all tests on memory modules being documented and backed up daily in Microsoft Excel. In addition with testing, I tested Unbuffered RAM and ECC Registered RAM on Cisco servers. Advanced memory testers were used as well to test and verify the the laptop, desktop, and server RAM memory modules. The advanced memory testers are used because they are created for high volume testing that can withstand thousands of cycles.

I tested and evaluated existing computer systems and software systems and performed regular maintenance to ensure that systems operated correctly. I analyzed computer problems to diagnose and determine the cause, installed and updated new hardware/software and trained users on the new hardware/software. I served as a team leader, performed project management, and assisted lower level information technology staff. I cross-trained new team members on duties, computer systems, company database systems, and warehouse machinery when needed. Accessed customer information via PC-based systems and handled tickets, requests, and orders; also worked with inventory labels, shipping labels, and Shipstation, the web-based shipping software. I created reports with recommendations to improve the workflow and systems in place such as regular reviews of systems and generating reports on efficiencies and improvement areas, as well as system guidelines and manuals for the organization. Updated PC’s system software and security, ran diagnostic programs, and troubleshot issues to determine causes and find solutions. Oversaw computer information systems and gained an incredible amount of experience and was given leadership and training tasks within our department and team.

Pomona, California, United States

As an operations administrator, I worked regularly with warehouse, office and management staff and was responsible for all Warehouse Operations administrative activities for Service Operations. I was responsible for all warehouse transactions into the business system, for receiving, locating, storage and pulling of product for the Service Operations warehouse. I had to communicate effectively, multi-task, effectively problem solve, be technically proficient and able to accomplish time-sensitive tasks, promptly and on time. A very high level of accuracy and commitment is required. I gained a great amount of experience from working with the different departments in this business and gained a great understanding of how crucial the roles of IT, information systems, and operations management are in business.

Bachelor Of Science - Bs, Business Administration - Computer Information Systems

Associate Of Science - As, Business Administration - Computer Information Systems(Cis)

Associate Of Arts - Aa, General Studies - Emphasis In Social Sciences