Noah Brooks Email & Phone Number

Crofton, British Columbia

Toronto, Canada Area

• Member of a group of highly skilled IT Specialists dedicated to serving the Kindergarten – Grade 12 industry segment. Multi-faceted responsibilities of managing projects, architecting, configuring, deploying, and.
• Ensure end – end infrastructure solutions (design, deploy, install, upgrade) for school districts of 60 – 150,000 students.
• Accomplish the design, implementation and deployment of MS Active Directory, storage and virtualization (VMware) technologies, server consolidation/migrations, image management and IT optimization.
• Collaborate with team members to develop strategies and roadmaps to foster an environment that strives for technology currency and capacity planning that meets the growth and changing needs of the school district.
• Advise school districts in achieving highest return of investment with the lowest total cost of ownership.
• Provide infrastructure expertise, direction and assistance to school district technical staff in a classroom setting or on-going guidance on VMware, Storage, OS Deployment, Active Directory and Microsoft Application.

Toronto, Canada Area

• As a member of the Intel Steady State Team, I provided support for over 25,000 end users. Held many responsibilities to resolve end user concerns such as file restores, printer related problems, access and data space.
• Efficiently responded to and remediated any security issues assigned to Intel Server Support.
• Successfully supported over 700 Intel Platform Servers.
• Designed, administered and supported the data backup strategy for 30 remote servers.
• Reduced print server downtime by creating procedures to follow when implementing new printer drivers.
• Effectively reviewed, scheduled and deployed all Microsoft Security Bulletins.

Richmond Hill, ON

• Provided Hardware Support for a variety of businesses, both small and large, in the downtown GTA (Greater Toronto Area).
• Delivered onsite technical support for one of COMPUGEN’s largest corporate customers, Rogers Communications Inc.
• Troubleshooting to determine and resolve the root cause of hardware malfunctions at the devise level.
• Successfully performed and coordinated hardware warranty and post-warrant repairs of desktops, notebooks, accessories and printers.
• Exceeded all Service Level Agreements while traveling between several different office locations throughout the GTA.
• Provided management with insight on improvements to better the customer service experience.

Mississauga, ON

• Worked as a Deskside Support Analyst to support the onsite Customer Helpdesk. Supported customers with IMAC (Installs, Move, Adds & Changes), repaired hardware and provided desktop support.
• Continually achieved a customer satisfaction rating over 98% while dividing my time between numerous corporate customers.
• Successfully maintained customer Service Level Agreement in the absence of other team players throughout periods of increased service call volume.
• Troubleshooting for computer, printer and other peripheral problems for over 4000 customers.
• Investigated and resolved computer software and hardware problems for top priority executive customers.

Bachelor Of Science (B.Sc.), Geography

Certificate In Applied Digital Geography And Gis, Gis