Noah Burch Email & Phone Number

Puyallup, Washington, United States

Tacoma, Washington, United States

I am responsible for all technological services processes and programs and contribute to the policy behind technology services and overall customer loyalty. I manage and delegate client tickets to IT staff members to schedule with the clientele. Assess and review employee progress and needs, as well as conduct weekly staff meetings. Procurement of shipped products for staff and clients alike. Train current and new staff in our services and products. Resolve customer complaints by investigating problems, developing solutions, preparing reports, and presenting to peers and staff.

University Place Washington

I orchestrate and maintained network solutions for 690 computers, for 39 companies, at 56 sites. I improved clients existing network environments with the use of Ubiquiti and Watchguard firewall systems, Cloud Storage/Backups, and Cloud Managed Monitoring. I coordinated with Business Owners in their education of what technology would benefit their offices through the use of Voip, Data Loss Contingency, Wireless AP security, and network resources. I successfully created solutions for employee access to company resources via VPN and off site remote session. I managed and coordinated apprentice and junior Level Engineers. I launched centralized NAS storage, network printers and software licensing in AD. I spearheaded migration of clients from work group local accounts to roaming profiles on a domain. I prevented security breaches by implementing IP Geo Tagging firewall security. I remain committed to improving and upgrading technology for better and more secure standards.

Lacey

Responsible for assessing, testing, and perform customer and store product repairs. I am ability to quickly and accurately diagnose technology issues and create the best solution for resolution. My role is a brand ambassador for both the Geek Squad and Best Buy brands.

Lacey, Wa

Lakewood, Wa

On campus network equipment trouble shooting, Workstation OS deployments, Remote helpdesk support.

Tacoma Washington

Shipping & Receiving, Lithographic Prepress Technician, Courier, Graphic Designer, Assembly, Installation, Small-Run Print Operator, Bindery, Computer/Equipment Maintenance, Lead Archiving Technician for Company Data, Tech Support

Certification, Computer Networking Information Systems Security Professional

Certification, A+

Associate Of Science (As), Computer & Information Systems Security, 4.0

Certification, Microsoft Network Administration & Security

Associate Of Science (As), Graphic Technologies, 4.0