Crew Member
Westwood, California, United States
As a crew member for Trader Joes, there is a variety of tasks that are expected of all crew members every hour. Crew members are designated to four categories during a shift and are sign-team, product team, carts, and customer experience. Personally, I became a member of the sign-team three months after I started working there. My responsibilities consisted of making signs for the store and ensuring customers are able to clearly see the name, price, description, and weight of the product. We also had a majority of our time dedicated to being on the product team. On this team, you are making sure that all products are restocked within all parts of the store as well as determining whether some products should be donated or expired. Next, we have carts which are crew members who are going through the parking garages and bringing the carts back to the store so customers can use them. Lastly, we are in charge of customer experience, whether that be helping someone find a product or helping a customer check out their items. When on customer experience, you are ensuring that your customers are finding everything okay and are given assistance when needed. Some examples are bagging groceries, helping lift heavy items, and carrying our carts for certain customers. Overall, working for Trader Joes has put a lot of importance on skills such as product knowledge, customer service, and efficiency.