Receptionist
Current- Greeted residents, their families, visitors, and colleagues in a friendly manner.- Responded to concerns diligently, thoughtfully, and compassionately to the best of my capability and engaged with other members of staff and managers to find the best possible resolution.- Answered the main line phone and directed to other departments or staff as needed, taking and directing detailed messages as required.- Ensured the safe and secure handling of sensitive information.- Managed bookings for guests joining residents for meals and large room rentals.- Digitized paper records.- Completed other administrative support tasks for management as assigned.- Always aimed to make someone's day, no matter how little of an action.