Noah Cunningham Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia

Glen Allen, Va

11800 Hull Street Rd, Suite C, Midlothian, Va 23112

Business owner of a State Farm Insurance Agency. In my role, I was solely responsible and accountable for the management of all cross functional operations, including staffing, vendor contracts, sales, customer relationships & retention. Act as the marketing & sales specialist, while remaining focused on key strategic planning, forecasting, goal setting, billing and finance management. -Serviced a book of business of approximately 800 Households, equating to approximately $925,000.00 in Property and Casualty Premiums-Increased Property and Casualty Premiums to approximately $1,122,000.00, an increase of 21%-My team and I sold 401 Auto Policies and 177 Fire Policies from Nov. 2014 – Oct. 2015 -Recruit, hire, trained, mentored, coached and managed my team’s production in a customer focused and goal oriented environment (Team fluctuated between 4 & 6 members)-Key strategy was to increase our customer base, while taking a multiline sales approach-Engineered and documented all customer sale and service processes to aid in training and clear execution in a lean environment

Richmond, Virginia Area

Midlothian, Va

Management oversight of three Processes & Teams: Media & Affidavits (Document Request and Supply Chain Management), Data Integrity Team. Responsible for 3 managers, 11 Specialist, and 6 Temporary Staff Members Media Team – 6 Team Members and a Managero Provided over 100 network attorney firms with an average of 500K documents each month o Established and achieved the goal of supplying our trusted business partners with all documents received, within 7 days from time of receipto Successfully worked with our business partners to engineer varying processes that transitioned them from providing hard copy documents, to supplying digitally imaged documentso Image and Index 3MM documents annually  Affidavits – Team of 4 highly trained Specialists and one Managero Request and supply chain management of more than 10K signed affidavits annuallyo Using Lean Six Sigma techniques in a compliance driven environment to manage over 100 differing Affidavit Templates, reducing time and resource costs Data Team – o Maintain account inventory for TRAKAmerica’s supplier network, targeting a reconciliation rate of 99% o Maintained a collaborative environment between firms and key company stake holders, leading to an increased Reconciliation Rate, from 94% to 98% o Schedule and facilitate meetings with firms to review exceptions on their weekly maintenance file, establishing project plans with timelines to have said discrepancies correctly reported Process Management – o Develop and maintain Quality Control Processes that led to best in class performance o Create and maintain thorough process documents, including but not limited to: Visio Flow Charts, End User Manuals, and Supplier Standards of Work o Firmly focused on compliance, leading industry standards, and meeting all regulations (CFPB, FDCPA, FCRA, TCPA)

Chester, Va

Responsible for daily management of up to 70 agents and 4 managers, driving collections performance, coaching and development, disciplinary action, and facilitate weekly team meetings.➢ Developed a ‘call sloping’ strategy that lead to best in class performance against three competingcollection agencies, where our group of teams acted as the benchmark➢ Drive collection performance to meet monthly and annual flow rate and liquidation rate goals➢ Coordinate staffing to manage dialer efficiency➢ Create, develop, and enhance associate incentive plans to maximize performance➢ Develop training materials, train associates and leadership team members on policies and procedures for department➢ Deliver reports to senior level executives to communicate performance➢ Effectively lead implementation of the Cleartran debit card payment method to our site and assisted in bringing this payment method to US Card Collections➢ Provide support to other departments to meet sales goals➢ Successfully completed Stretch Role, would have moved into the official capacity of a Senior Unit Manager Role in July 2010

Chester, Va

Managed, developed and motivated an internal team of 15 - 25 associates and strive to exceed standards of customer service and experience➢ Lead a dynamic team of front line associates who were the face of Capital One for customers➢ Drive collection performance to meet flow rate and liquidation rate goals➢ Maintain quality level of 95% or higher to ensure compliance with all company policies and procedures➢ Travel to supplier site to aide in coaching and training

Chester, Va

Responsible for representing Capital One in Virginia courts➢ Appear in court, in front of judge, as the representative for Capital One➢ Request judgments, receive monetary rewards from garnishments, and negotiate payments withcustomers➢ Maintain relationships with clerks and judges in Richmond, Henrico, and Chesterfield General DistrictCourts➢ Prepare warrant and garnishment dockets➢ Prepare documentation for trial

Chester, Va

Provide individualized financial solutions to delinquent cardholders

Associate’S Degree

Education record