I set up Olive Branch Education in 2019 after 2 years of consultation with and training Higher Education providers on inclusion and awareness of LGBTQ students and staff, primarily those who were transgender and non-binary.• Developing educational resources for building awareness of trans inclusivity models and how to implement them • Developing bespoke training materials and presentations to educate on trans and non-binary awareness and inclusion in industries such as -… Show more I set up Olive Branch Education in 2019 after 2 years of consultation with and training Higher Education providers on inclusion and awareness of LGBTQ students and staff, primarily those who were transgender and non-binary.• Developing educational resources for building awareness of trans inclusivity models and how to implement them • Developing bespoke training materials and presentations to educate on trans and non-binary awareness and inclusion in industries such as - Healthcare- Education - Sports & Fitness- Pharmaceuticals - Mental Health & Counselling • Speaking at Diversity & Inclusion events • Sitting on panels in discussions of trans rights and education • Teaching as a guest lecturer for social care undergraduates & postgraduates • Assisting HR as a consultant on LGBTQ policy changes • Advising companies & employees on legal protections such as The Equality Act (2010) and The Gender Recognition Act (2004) and how to adhere to these • Building excellent rapport & relationships with clients • Managing bookings & calendars• Managing company finances The business has now expanded to provide training, talks, and consultations for multiple sectors including Medicine, Teaching, Pharmaceutical, Mental Health, and Sport. Notable clients include The University of Nottingham, Queens Medical Centre, The Royal Pharmaceutical Society, Stonewall, The LGBT Foundation, and Nottingham Mental Health Advisory Service. Show less

As Field Service Coordinator, I help to coordinate both permanent and contract Engineer visits to sites across the UK to inspect, commission, service, and programme industrial HVAC pumps and their corresponding parts.

• Liaising with cross University colleagues including Academics • Building strong relationships with cross University colleagues such as Academics & Admissions • Organising the set-up of interview dates • Booking applicants to interview & rescheduling • Answering applicant queries regarding their interview and their course • Managing online events via Blackboard • Assisting on the enquiries phone system where needed • Assisting at events such as Open Days and… Show more • Liaising with cross University colleagues including Academics • Building strong relationships with cross University colleagues such as Academics & Admissions • Organising the set-up of interview dates • Booking applicants to interview & rescheduling • Answering applicant queries regarding their interview and their course • Managing online events via Blackboard • Assisting on the enquiries phone system where needed • Assisting at events such as Open Days and Graduation • Training colleagues on University processes• Creating weekly reports on the status of interviews, interview outcomes and conversion Show less

• Answering queries regarding courses • Organising and hosting online events such as Webinars, Offer Holder Events, and student interviews.• Building and maintaining relationships with key stakeholders • Nurturing relationships with applicants from the point of application to the point of admission• Creating training documents for an expanding team of colleagues • Assisting Admissions and Academic staff with CRM usage• Assisting the Marketing team with market research… Show more • Answering queries regarding courses • Organising and hosting online events such as Webinars, Offer Holder Events, and student interviews.• Building and maintaining relationships with key stakeholders • Nurturing relationships with applicants from the point of application to the point of admission• Creating training documents for an expanding team of colleagues • Assisting Admissions and Academic staff with CRM usage• Assisting the Marketing team with market research and industry insight • Creating engaging marketing materials & communications following the University House Style Show less

• Plan and attend Outreach events• Train new members of staff & established colleagues on new processes• Assist the Widening Participation team • Manage enquiries through Outlook, Gecko CRM and telephone • Liaise with departments and faculties across the University• Manage a team of Student Ambassadors• Assist applicants through UCAS, Direct, PG & PhD Application• Assess PhD applications and assigning them to the correct supervisor for approval• Assess Fee Status… Show more • Plan and attend Outreach events• Train new members of staff & established colleagues on new processes• Assist the Widening Participation team • Manage enquiries through Outlook, Gecko CRM and telephone • Liaise with departments and faculties across the University• Manage a team of Student Ambassadors• Assist applicants through UCAS, Direct, PG & PhD Application• Assess PhD applications and assigning them to the correct supervisor for approval• Assess Fee Status Assessments and offer guidance to international applicants • Manage correspondence through Facebook chat and the University Facebook page Show less

• Plan and attend Outreach events• Train new members of staff & established colleagues on new processes• Assist the Widening Participation team • Manage enquiries through Outlook, Gecko CRM and telephone • Liaise with departments and faculties across the University• Manage a team of Student Ambassadors• Assist applicants through UCAS, Direct, PG & PhD Application• Assess PhD applications and assigning them to the correct supervisor for approval• Assess Fee Status… Show more • Plan and attend Outreach events• Train new members of staff & established colleagues on new processes• Assist the Widening Participation team • Manage enquiries through Outlook, Gecko CRM and telephone • Liaise with departments and faculties across the University• Manage a team of Student Ambassadors• Assist applicants through UCAS, Direct, PG & PhD Application• Assess PhD applications and assigning them to the correct supervisor for approval• Assess Fee Status Assessments and offer guidance to international applicants • Manage correspondence through Facebook chat and the University Facebook page Show less

• Assisting students with queries regarding modules, timetable queries and exam timetables• Assisting the Assessments team with processing examinations and coursework submissions• Assisting the Assessments team with processing results• Liaising with Academics regarding Assessments, deadlines and troubleshooting issues with Moodle• Assisting the Programmes team with module enrolment and updating module records• Producing documents and letters for students.• Responding to… Show more • Assisting students with queries regarding modules, timetable queries and exam timetables• Assisting the Assessments team with processing examinations and coursework submissions• Assisting the Assessments team with processing results• Liaising with Academics regarding Assessments, deadlines and troubleshooting issues with Moodle• Assisting the Programmes team with module enrolment and updating module records• Producing documents and letters for students.• Responding to enquiries from students, applicants and parents or guardians.• Processing and updating the Academic Referral Form and Disability Referral Form database and informing the relevant tutors• Changing student details whilst following the correct University processes.• Answering telephone and email queries• Verifying student and graduate attendance at the University through HEDD Show less

• Advising distressed students on University processes• Providing council to students in need and living with mental or physical illness• Assisting and hosting Welfare based events • Assisting and hosting at the Welfare Network stall and events• Processing Extenuating Circumstances• Providing Sexual Health advice• Providing resources and signposting to helpful services across Nottingham• Recording student information and records in accordance with GDPR guidelines… Show more • Advising distressed students on University processes• Providing council to students in need and living with mental or physical illness• Assisting and hosting Welfare based events • Assisting and hosting at the Welfare Network stall and events• Processing Extenuating Circumstances• Providing Sexual Health advice• Providing resources and signposting to helpful services across Nottingham• Recording student information and records in accordance with GDPR guidelines • Liaising with services across the University to organise student assistance Show less

• Customer and company liaisons• Building strong relationships with national managers • Colleague training on customer service, and systems usage• Processing and chasing references for applicants• End-to-End Payroll processing• DBS checking and querying• Interview arrangement and rescheduling • Assisting the Equality and Diversity team on a voluntary basis

As a Cast Member at The Disney Store it is my responsibility to ensure that all guests (customers) have an enjoyable and pleasant experience within the store while following the Disney guidelines of service to enhance sales and guest experience. My main responsibilities include providing excellent customer service, increasing conversion and sales within the store, cash handling, using the EPOS till systems effectively and efficiently, and helping to train new Cast Members in guest service… Show more As a Cast Member at The Disney Store it is my responsibility to ensure that all guests (customers) have an enjoyable and pleasant experience within the store while following the Disney guidelines of service to enhance sales and guest experience. My main responsibilities include providing excellent customer service, increasing conversion and sales within the store, cash handling, using the EPOS till systems effectively and efficiently, and helping to train new Cast Members in guest service and till using my exceptional level of knowledge of the Disney Brand. Show less