Noah Dotson Email & Phone Number

Columbia, Missouri, United States

-Serve as an official liaison for the patient and family in the mediation and resolution of complaints and grievances. -Coordinate investigations and formal communications with patients, manage non-survey patient comments through the Patient Safety Network, and serve as an expert resource on MUHC services.-Develop customer service and conflict resolution training for hospital and clinic staff.-Identify, lead and participate in performance improvement projects that enrich interactions, simplify access and ease frustrations of patients and family members.

Columbia, Missouri, United States

- Orchestrate high-quality patient/customer service, fielded patient enquiries and concerns- Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.-Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures. -Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.-Request, prepare and ensure the completeness of the patient medical record and physician orders.

Columbia, Missouri, United States

Columbia, Missouri, United States

- Ascertained patient and visitor needs, assisted patients, providers, vendors, etc. as needed while maintaining strict confidentiality of patient information-Coordinated after-hours patient-to-provider contact- Answer and direct incoming calls to the health system and to the hospital(s) emergency response line, send notifications, and respond to alarms and emergency response protocol as required.-Mentored and trained new employees-Provide monitoring and notifications related to various regulatory, emergency response and security systems; including but not limited to, fire alarm, medical gas (oxygen, vacuum, and medical air), access intercom system, closed circuit television, intrusion alarms, panic/duress alarms.

Columbia, Missouri, United States

- Assisted customers and worked to improve each patron's experience- Managed, tracked, and itemized inventory -Achieved targeted goals using time management, efficiency, and accuracy

Excelsior Springs, Missouri

- Assisted customers and worked to improve each patron's experience- Managed, tracked, and itemized inventory -Achieved targeted goals using time management, efficiency, and accuracy

Excelsior Springs, Missouri

- Performed rehabilitation department clerical/administrative tasks, scheduled appointments, took inventory in order to assist in maintaining a successful and cohesive environment- Directly aided physical therapists in treatment of patients

Kansas City, Missouri Area

Medicine and Healthcare-Northland CAPS (Center for Advanced Professional Studies) is a program through which High School juniors and seniors develop real-world professional skills through long-term internships and large-scale projects for Kansas City based companies.

Master Of Business Administration - Mba

Health Science, Policy And Leadership

Activities and Societies: School of Health Professions (SHP) Ambassador, SHP Student Council, Public Health Club Mizzou, Alpha Epsilon.

Honors Graduate