Noah Dubose Email & Phone Number

Greater Seattle Area

• Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization, and knowledge-sharing.• Leverage technology to improve learner access and provide just in time learning.• Maintain knowledge of new learning approaches, technology and tools through continuous research and community involvement to ensure our solutions deliver innovation.• Identify and challenge inefficiencies in training management workflow and systems, engage multiple parties to improve team processes.

Greater Seattle Area

• User Experience Improving, design and manage end to end learner experience. • Create customer-centric solutions that drive measurable results with global impact.• Drive high quality Curricula for process, instructor-led content with virtual classroom design, tool kits, study guides, and performance support aids for all TRMS global sites.

Issaquah

• Launch Xbox support in Japan; launch Surface in China.• Consolidate 256 training modules into 21 topical modules and shorten support readiness from 3 weeks to 6 days. Boost partner satisfaction from 67% to 82% in 6 months. • Design and implement Content Management work flow for L&D team and increase training delivery on time rate from 37% to 82% in 6 months by streamlining processes, templates, and resources. • Develop and evangelize best practices in training and performance improvement processes.• Design and develop blended, hands-on learning, lab content with a focus on CSR processes.• Provide innovative training solutions to a globally-dispersed audience, which includes English as second language (ESL) learners by the ADDIE model.• Utilize multi-media trainings and focus on End-to-End experience.• Help meet business goals by ensuring the readiness of CS agents (vendor-contracted) to respond to customer inquiries.• Work closely with Subject Matter Experts (SMEs) to identify key product and program information, and incorporate in training for distribution to learners. • Work closely with Planner, SPM, SDM, PL, AE, TA, and DDL to ensure readiness.• Define training-related testing criteria and building strong application-level assessments.• Provide onsite support and training when needed to support centers.• Build and deliver Train the Trainer sessions for vendor trainers. • Work with and help maintain core new hire training components.• Ensure compliance with training program requirements and design and delivery standards.• Ensure customer and partner success through L&D programs and true partnership.

Seattle, Wa

• Trouble-shoot various system/training issues/functionality • Liaison between Development/Product Owners/Field Operators/IT teams• Analysis/troubleshoot/develop/design suggestions for solutions• Analyze/develop data flow process improvements• Design/manage education/training/job aids/library documentation

Provo, Utah Area

• Participation in the creation/coordination/supervision of a standard/ongoing documentation and training process Find/exploit training opportunities within the Global Service Desk Input support documentation for new products/services using designated knowledge management tools Report knowledge usage data to the Director• Design /maintain/evaluate the web-based resources Complete Request for Change as needed to support the documentation/training process/ADDIE model Manage current repository of templates/standards for documentation and training publication in LMS Keep abreast of industry best practices in knowledge management arena • Supervise staff/coordinate personnel/plan work schedules Plan workload Sign off for timesheets/schedule vacations, etc. Disciplinary action when required• Participates in continual learning/personal study/attending classes/seminars Follow current market trends/technology products Complete computer based training modules specific to this job regularly Attend training/conventions about Internet connectivity/trends in call center/technical support

Provo

• Defining learning objectives, learning activities, and post-training evaluation strategies. • Design and develop training materials for E-learning delivery method. • Create assessments and endorsement programs. • Drive training program changes that will enhance the quality and improve time to competency.

• Work on design projects using the following technologies: PHP/WordPress/XML/HTML/cascading style sheets/database back ends/course management systems• Train/manage program testing for French/Haitian Creole/Spanish/Korean/Chinese/ Japanese/Portuguese/Arabic/Marshallese• Coordinate video/audio projects for French/Spanish/Korean/Chinese/ Japanese/Portuguese/Arabic/Vietnamese/ Haitian Creole/Marshallese • Seek out/document software design/functionality defects • Verify defects in current version of software• Create/maintain/execute test cases in a database• Test programming code in C#/JavaScript/Lingo/Java/Objective C/Delphi

M.S., Instructional Psychology & Technology

B.S., Journalism (Major) Social Psychology (Minor)

Activities and Societies: • Cum laude • Full-Time English Teacher at ENGLISH BRIDGE SCHOOL • Editor Intern at CHINA TIMES DAILY • Chief.

Mass Communication/Media Studies