Linux Server AdministrationMySQL Database ManagementPHP Code Testing and TroubleshootingSoftware Support via Online Help DeskCustomer Subscription Billing ManagementTelecommunication Support for VoiP Phones and Video ConferencingWindows Desktop, Shared Network Printer, and Scanner SupportNetwork Administration for WiFi and LAN

Software SupportDesktop Support for Windows and MacNetwork SupportNetwork Printer SupportAudio and Video Support for Special Events

Supervised regional telehealth help desk comprised of approximately forty rural hospitals and clinics covering nine counties all utilizing live two way video for remote clinical consultations with distant healthcare specialists such as such as the doctors at UC Davis and Cedar Sinai in Los Angeles.Maintained wide area network of approximately twenty broadband communication circuits including a variety of different technologies such as fiber optic, T1, and ISDN.In-depth experience administering Polycom MCU (Multi Conference Unit) capable of transcoding video communication streams of different video protocols on the fly and joining several telehealth sites together into a single broadcast for healthcare related distance education and clinical sessions.Developed company website and implemented dynamic content management system so staff could perform their own updates to various sections of the site.Application support for a wide variety electronic medical record (EMR) and practice management systems.Installation and support for several personal digital assistants (PDAs) to doctors at member clinics to be used for instant drug information lookup and later Health Information Exchange.Maintained company’s email and file servers, online data backup system, local area network, communication lines, and staff workstations for approximately twenty users.

Implemented source code for several different microcontrollers and programmable interface controllers. Worked in conjunction with electrical and mechanical engineers to achieve autonomous and intelligent system designs for various projects usually focused on autonomous machine behavior relating to search and rescue scenarios. “The Intelligent Systems Laboratory (ISL) of the Institute for Research in Intelligent Systems (IRIS) is designed to facilitate the development of cross-disciplinary courses and provide exciting collaborative research possibilities.The ISL enables both students and faculty to investigate, design, and implement control algorithms using non-traditional techniques derived from various sub disciplines of Artificial Intelligence, such as fuzzy logic, neural networks, genetic algorithms, hybrid approaches, etc. The ISL also furnishes opportunities to work with people from other disciplines. The robotics equipment acquired for the ISL is used to support instruction of both undergraduate and graduate students through courses in the areas of Machine Intelligence, Intelligent Systems Design and Applications, Intelligent Control, Autonomous Robots, and others.”

Workstation and server support working beneath senior system technician located out of Sacramento area. New processors, system memory, power supplies, and BIOS batteries were installed on several older units. Managed maintenance routines such as defragmentation and scandisk for approximately 40 staff workstations including Windows and Mac.Administration of weekly offsite data backups and daily tape backup system.Configured shared network folders hosted on main fileserver running Windows Server 2000 and configured access control list permissions using security groups to keep departmental data separate