Noah Fleming Email & Phone Number

VAST, US

* Build trusted customer relationships based on your customer-first mindset, technical excellence and command of VAST product* Respond to technical support issues quickly, working hands-on-keyboard to solve or escalate the issues while being highly communicative* Complete daily technical operations as needed for the customers, working technical issues to.

Houston, Texas, US

Greenbelt, MD, US

San Jose, California, US

* Build long-term business relationships and become a trusted advisor for customers. NASA/DOE/Indian Healthcare* Install, manage, monitor, and/or perform solution evaluations and Proofs-of-Concept, both directly with the customer and through channel partners.* Create and deliver technical product presentations and/or training sessions to channel partners.

San Jose, California, US

• Highly technical debugging and troubleshooting of customer issues encountered in the field.
• Striving to improve serviceability of products by developing tools to scale field deployment and auto-support infrastructure.
• Providing analysis of existing customer base to avoid and minimize risks in the field.
• Defining and driving change to products alongside internal development engineering teams, given feedback from customers, field implementations, and internal testing.
• Working with technology partners (ie. VMware, Citrix, Fusion-IO, Mellanox, Microsoft) to resolve issues and push for improvements in the Nutanix ecosystem.
• Developing and contributing to internal and external knowledge bases and other forms of knowledge sharing to raise the knowledge level of the team.

New York, NY, US

• Focused on the Flagship product and its core components.
• Elevated the level of Customer Satisfaction by ensuring proper handling of cases, and providing clarity during challenging scenarios.
• Worked to empower colleagues with learning, challenges, guidance, and feedback in order to work toward both individual goals, and those of the company and its customers.
• Handled complex problems and addressed the needs of Strategic Accounts as a Dedicated Engineer.
• Large focus on integration of storage devices for auditing purposes provided by Varonis DatAdvantage.
• High level of involvement with customer cases related to diagnosing and mitigating technical problems encountered in the field.

New York, NY, US

• Managing business needs, expectations, and technical problems of Strategic Accounts and large customers.
• Working with Development, Sales, and Product Management to resolve technical problems, address technical, political, and business needs to promote customer success and that of Varonis.
• Managed case escalations seeing them to resolution.
• Work closely with Tier 1 and 2 Support Technicians to ensure problems are resolved and cross training is enabled when possible.
• Work closely with Development and Sales Teams to address internal project needs, product enhancements, and address needs of customers.

New York, NY, US

• Front line Support for world wide customer base
• Managing customer expectations, questions, technical problems, and provided support for future release upgrades.
• Provided Customer Support by phone, email, and ticketing systems.
• Worked closely with the Sales Team to ensure customers, prospects, and evaluations were handled with care and focus.
• Assisted with Licensing tasks for customers, identifying bugs or incorrectly configured systems; and working hand in hand with the customer, toward mitigation.

• Assisted in numerous disaster recovery efforts, restoring service and system functionality.
• Providing ground up solutions for several start up businesses that both growing and thriving.
• Performed troubleshooting and consulting work, identifying infrastructure related design problems that affected users accessing systems hosted in a virtualized and hosted environment.
• Working with businesses to create, implement, monitor, and maintain Data Backup Plans for their custom environments.
• Assisted with migrations of on-prem systems to cloud or distributed infrastructure
• Infrastructure design and built out for clients including highly available VMware environments, SAN and NAS storage devices, Security Appliances, layer 2/3 switching, backup, and DR plans.

Raleigh, North Carolina, US

• Managing VMware vSphere 5, Cisco UCS Blade, Cisco Nexus, EMC VNX, Microsoft Exchange 2010 DAG, and Microsoft SQL clustered environments and infrastructure.
• Architected, designed, and built out VMware infrastructure on top of new EMC storage and Cisco Blade infrastructure.
• Performed SQL server migrations to new Blade servers using SSD caching and 10Gbit infrastructure.
• Managed all remote manufacturing plant networks and used Cisco ASA appliances to manage Lan-to-Lan connections.
• Deployed new systems to Engineers, sales, and support staff in the field using Mac hardware and virtualized environments.
• Worked to provide offsite backups using VMware SRM, Veeam, and EMC Datadomain replication technologies to replicate production data to an alternate datacenter.

Durham, North Carolina, US

• Extensive hardware and software troubleshooting involving situational awareness of proprietary vended systems.
• VMware clustered deployments in clinical, research, and small business environments.
• Managed IT needs for various research and clinical divisions and departments at Duke Medicine and other small businesses.
• Performed Linux and VMware maintenance windows for supported clients and Net Friends infrastructure.
• Performed HITECH, HIPAA, FISMA compliance tasks for clients.
• Managed Microsoft Exchange email servers for multiple businesses.

• Performed break/fix software and hardware troubleshooting, upgrading, repair, and assembly of Windows and Linux based systems.
• Among top 3 technicians in productivity and billable tech hours for duration of employment.
• Primary data recovery tasks for the Durham and Chapel Hill stores
• Worked with customers to determine needs and provide custom server and desktop solutions