Data Science Intern
CurrentCreated a text to speech transcription tool allowing 100,000 calls/day to be transcribed savingorganization $21,000/mo in API fees.Performed a cost/benefit analysis on open source and private transcription solutions using sample tests for each potential use case.Systematically audited calls for validity and efficiency to improve training and call conversion rates.Developed agent analytics software to assist research and development on call quality.Built documentation around processes to enable this work to be transition to a new full time employee.