•Provided technical support and business analysis for the Customer Relations team •Performed analysis on large amounts of data with Microsoft and internal software programs •Identified emerging trends to ensure we meet the needs of the business and customer•Collaborated with cross-functional teams to improve efficiency in the organizational process flow•Supported departmental reporting, metrics, and dashboards

•Generated financial models focusing on revenue generating techniques and operational strategy•Analyzed varying market sizes and characteristics for core Pinteal consumer segments•Researched and summarized competitors’ business models and market prices•Considered upgrades to the current Pinteal application and identified opportunities for growth

•Assisted the sales department through data entry and client support •Provided recommendations to about 30 clients per day to determine appropriate rental equipment•Kept accurate information in the company CRM system •Followed all procedures regarding finalization of orders by obtaining deposits and payments•Maintained a high level of customer service via phone, in-person, and email