Noah Guzman Email & Phone Number

Dallas, Tx, Us

Woonsocket, Ri, Us

• Currently leading Master Data Grid Automation project, with a focus on Medhok PA Admin Configuration Aspect and implementation. • Currently collaborating with our Training team, to build out a new hybrid curriculum of training materials for our team, focusing on instructor lead and video and online training.

Woonsocket, Ri, Us

Woonsocket, Ri, Us

• Manage 15-35 small to large projects monthly; managing timelines and shifting business needs to deliver accurate and timely CMS (Centers for Medicare and Medicaid Services) compliant deliverables. • Perform Data analysis on complex matrices, comparing plan benefit, client submissions and various data points; to ensure client implementation intent is met.• Coordinate Training Agenda of MedHOK configuration for the Prior Authorization department, including new hires, updates to training modules and refresher training and curriculum building.• Track performance for team and update training documents based on observations and trends. • Coordinate resolution of complex Medhok software and system issues, via our Ticketing Triage Process, collaborating with CVS and Medhok contacts• Collaborate with UAT Testing team, to validate configuration and testing of cases.• Collaborate with Developers, Facilitators and other stakeholders to build out Performance, Quality and Report tracking dashboards. • Triage issues reported via our Ticketing system, coordinating research and system updates, while communicating progress to Directors and Managers. • Develop, write, advise and communicate on business requirements, system requirements, configuration requirements and user end testing requirements, to multiple stakeholders.• Facilitate and Lead Monthly Production Environment Deployment, coordinating and collaborating among a large group of stakeholders, to validate and triage the Production Deployment.

I consolidated multiple issues within a patients profile and helped to drive one call resolution. I am a part of the Fun Committee, designed to help with employee engagement and morale.

Louisville, Kentucky, Us

As an Exceptions Supervisor, I drove innovation through collaboration with my peers and through engaging with those in my care. I developed multiple leaders whom moved onto Team Lead and Supervisor positions. Through the Pharmacy Technician Community of Practice, I championed a team to help empower and impart knowledge to our associates of the direction and scope of all things pharmacy related. I led teams in the Dr Call department and Exceptions department.

Woonsocket, Ri, Us

I processed exceptions and appeals related to a patient's pharmacy benefits following plan benefit design. I worked with Account Managers to remove roadblocks to patients medications. I became a subject matter expert very quickly and would help with training of other associates.

Deerfield, Il, Us

I delivered prompt, courteous and professional service to our customers in the pharmacy, all while processing their prescription medications. I learned how to deal with difficult situations and personalities, which contributed to my growth as a leader.