Computer Support Specialist
CurrentServe as front-line I.T. support that covers all aspects of the client’s I.T. environments, including, but notlimited to, hardware, software, networking, printing, mobile, vendor and server support. Provide platform support within the Microsoft, Apple, Google, Android and other relevant environments. Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting. Offer clients a true “white-glove” support experience and exceed their expectations. Install and configure hardware and software components to ensure usability and optimal performance. Work with counterpart technicians and clients for developing solutions to meet client needs. Create and maintain thorough documentation and configurations within company tools. Identify and implement automation and continuous process improvement opportunities. Interface with third-party vendors as a liaison between client and vendor. Participate in a 24x7 on-call rotation and after-hour upgrades to support our managed services clients.