On the road diagnosis and repair of Peloton Bike and Bike+ products, with a focus on refining methods and procedures. In home customer service assurance and advice on all aspects of the product. Coordination with management to maintain high customer review and safe driving scores.

Ensuring field safety and efficiency of field operations.Evaluating field needs and dispatching Field Techs, monitoring progress and adjusting plans and expectations as necessary.Relaying safety and SOP information to Field Techs from Ops Managers.Training Field Techs on and implementing new processes and procedures.Acting as emergency point of contact for drivers. Reacting, reporting, and recording as necessary.Addressing any driver concerns while using clear communication to team build and keep morale high.Coordinating with other Lead Field Techs and Ops Managers to share best practices and methods.Coordinating maintenance of vans (regular scheduled and other)Reporting damageRestock and regular evaluation of tools and suppliesDiagnosis and repair of mechanical and electronic bicycle systemsUpdating of firmware and diagnosing software problems with e-bikesEvaluating repairable vs. replacement of partsDiagnosing, Testing, and Repairing electronic partsOnsite retrieval of bicycles for repairNavigation to worksites by class of repair and retrieval using iOS and Android systemsTime and task tracking using tech devices (Google Docs, Google Sheets, etc)Driving safely and defensively to said work sitesMany other tasks using an array of technology and tools to maximize bike fleet health and Field Technician safety and efficiency.