Noah K. Email & Phone Number

*Handle complaints concerning billing/services rendered, referring complaints of service failures to designated dept. to seek resolution*Ability to consistently remain within the Online Channel Team department's guidelines for KPI performance*Achieve prof. in providing customer support for service complaints within a required time frame.*Answer questions regarding services/products; recieve chats/direct messages from cable customers to discuss billing questions & service concerns*Handle customer needs & promote cable services to existing & new customers with tact & courtesy*Place new installation orders/service orders for disconnects & service changes generated from the customer*Responsible for researching customer complaints & processing billing adjustments into the computer records for customer accounts*Provide technical support to our customers in the use of telecommunication equipment & assure adequate connectivity to the network*Knowledge of Microsoft Office; Outlook, Excel, Word & Powerpoint, Google Suite; Gmail, Drive, Docs, Sheets, Slides, Calendar, and Google chats, Genesys Cloud, CSG, Workday, Apple Macintosh Operating Systems, some computer hardware knowledge, hardware driver knowledge, basic understanding of network topology/terminology, email troubleshooting, troubleshooting tools*Ability to troubleshoot email issues such as blacklists, password resets, & SMTP/POP/IMAP settings*Ability to troubleshoot LAN connectivity issues*Ability to troubleshoot Phone & internet connectivity*Demonstrated experience with all popular social media platforms*Stay current with social media trends & incorporate, as appropriate, to improve the customer experience, support & leverage ongoing customer involvement*Help to manage the Company's social presence during weather alerts/emergency announcements & crisis situations*Post/manage/engage daily on our website & other primary socials*Other responsibilities as assigned

Johnstown, Pennsylvania, United States

"PRIMARY PURPOSE OF THIS POSITION:If you have a strong commitment to teamwork, excellent communication skills, are flexible and adaptable to change as well as have the ability to handle difficult situations, then you would be a GREAT fit for our Store Team Member role.Work as part of a team to engage customers with hospitality in all aspects of their experience at a Sheetz Convenience Restaurant. When you are at Sheetz you can do more! You can grow in your skillset engaging in many facets of the store in regards to sales, food preparation & customer service. With our fast-paced restaurant environment, it is essential we have a Team Member who is outgoing, enthusiastic and energetic.ESSENTIAL FUNCTIONS: (other duties may be assigned)Serve as a hospitality ambassador by greeting customers and providing an excellent experiencePrepare quality food and beverage items in a fast & friendly manner to meet customer expectations while following proper safety procedureComplete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations such as tobacco and alcoholMaintain a neat and clean appearance in the store, kitchen, and dining areas, as well as receive and replenish food and beverage supplies/productsREQUIREMENTS OF THIS POSITION:The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 20 pounds and the ability to assist another person in lifting 40 pounds.Must be 16 years of age or older".

Johnstown, Pennsylvania, United States

Johnstown, Pennsylvania, United States

"DUTIES and ESSENTIAL JOB FUNCTIONS:*Provide excellent customer service, greet and assist customers.*Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.*Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.*Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays".

Johnstown, Pennsylvania, United States

Essential Functions/Core Responsibilities:* Assist customers with QuickBooks; research and provide resolution to questions and problems* Troubleshoot issues that are technical in nature including hardware, software, and networking* Solve problems that may be unstructured and require use of conceptual thinking skills* Ensure service delivered to customers meets contractual Key Performance Indicator ('KPIs')* Listen attentively to customer needs and concerns; demonstrate empathy and build rapport* Prepare complete and accurate work including appropriately notating accounts as required* Participate in activities designed to improve customer experience and business performance

Johnstown, Pennsylvania, United States

"Job Summary:Assists office or departmental personnel in achieving department's goals and company mission as it pertains to customer service by performing basic tasks as directed.PRINCIPLE FUNCTIONAL RESPONSIBILITIES:1. Support and back up personnel to provide basic "help desk" expertise in the Bank.2. Assist staff with various job duty functions as necessary.3. Works on various departmental projects.4. Participates in department's long and short-term goals and objectives: a. Attends meetings to discuss and evaluate "progress" on meeting goals and objectives.5. Performs other duties as assigned or directed."

Johnstown, Pennsylvania, United States

Summer Training Program.

Johnstown, Pennsylvania, United States

Summer Training Program.

Associate'S Degree, Networking & Telecommunications, 4.00 Gpa, Honors

Activities and Societies: Education Parliament Student Advisory Committee IT Help Desk"The mission of the Hiram G. Andrews Center is.

Generalized Education

College preparation through COR (Center of Occupational Re-evaluation).

High School Diploma, Honors

"At Agora, we provide students with the opportunity to engage in a personalized, innovative, intensive academic preparation that inspires.