Noah M. Email & Phone Number

• Client facing Product Technical Support Role.Providing training, best-practice advice and technical solutions to partners and resellers for Cloud service platform. Troubleshooting and managing security policy.
• Microsoft Server and Exchange for on-premise, cloud and hybrid configurations.
• API integration with SIEM partners such asSplunk, IBM Radar and Rapid7
• Troubleshoot E-Mail Routing
• Environment migration
• Active directory, SSL certificates and TLS setups for domains.

Austin, Texas, United States

• Living Security is a SaaS cybersecurity organization - focused on human risk awareness.As a Client Support Specialist, I provide excellent support and product training to program owners and end users on three products.
• Average ticket close time of <20 hours, 6/7 client feedback score.Assist with technical inquiries involving SAML SSO, SCIM user provisioning, and whitelisting.Submit detailed Jira bug tickets to the engineering team.

Quality Stone is a limestone manufacturing quarry that provides its stone for schools, hospitals, and many more building/renovation projects across the United States.Oversee project bidding proposals, operational procedures, logistics, all while communicating to our customers throughout the whole process until they are satisfied with their product(s) and.

Austin, Texas, United States

Generated and nurtured leads through cultivated series of outbound calls, leveraging the CRM system.Managed cultivation of inbound sales inquiries to convert leads into appointments for realtors.Maintained a number one ranking amongst my team in outbound calls.

Austin, Texas Metropolitan Area

Maintain a friendly and outgoing personality to sell products and services to individuals and businesses.Managed complex customer concerns such as billing, also technical inquiries such as IMAP/POP3 E-Mail configuration, simple phone issues, data plans, etc.Provided serval customers everyday on how to navigate their new device, ensuring they leave the.