Noah M. Email & Phone Number

Austin, Tx, Us

Client facing Product Technical Support Role.Providing training, best-practice advice and technical solutions to partners and resellers for Cloud service platform. Troubleshooting and managing security policy, archiving and continuity services for client base.Responsibilities include:• Microsoft Server and Exchange for on-premise, cloud and hybrid configurations.• API integration with SIEM partners such asSplunk, IBM Radar and Rapid7• Troubleshoot E-Mail Routing • Environment migration • Active directory, SSL certificates and TLS setups for domains.• Firewall issues, mail flow issues and set up and support for all Mimecast applications.• Microsoft Exchange• Active Directory and LDAP• SMTP, TLS and Singe Sign On configuration.• Log analysis of Auto-discovery, XML and MTA via CrowdStrike Log Scale• Microsoft Windows, Microsoft Windows Server and MacOS.• Exchange Web Services, Azure AD Applications• Salesforce CRM

Austin, Texas, United States

Living Security is a SaaS cybersecurity organization - focused on human risk awareness.As a Client Support Specialist, I provide excellent support and product training to program owners and end users on three products.• Average ticket close time of <20 hours, 6/7 client feedback score.Assist with technical inquiries involving SAML SSO, SCIM user provisioning, and whitelisting.Submit detailed Jira bug tickets to the engineering team, communicating their updates to our clients.Use Hubspot CRM to multi-task and track dozens of open tickets at various stages of completion.Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).

Quality Stone is a limestone manufacturing quarry that provides its stone for schools, hospitals, and many more building/renovation projects across the United States.Oversee project bidding proposals, operational procedures, logistics, all while communicating to our customers throughout the whole process until they are satisfied with their product(s) and service.Handle all escalated scenarios between employees and customers.Multi-tasking the responsibilities of several commercial projects, ensuring each is going well.

Austin, Texas, United States

Generated and nurtured leads through cultivated series of outbound calls, leveraging the CRM system.Managed cultivation of inbound sales inquiries to convert leads into appointments for realtors.Maintained a number one ranking amongst my team in outbound calls.

Austin, Texas Metropolitan Area

Maintain a friendly and outgoing personality to sell products and services to individuals and businesses.Managed complex customer concerns such as billing, also technical inquiries such as IMAP/POP3 E-Mail configuration, simple phone issues, data plans, etc.Provided serval customers everyday on how to navigate their new device, ensuring they leave the store more knowledgeable than when they came in.