Noah Hansen Email & Phone Number

Salt Lake City, Utah, United States

System Administrator for Tableau for BYUUpdated, cleaned, and maintained the BYU IT's host servers for TableauAutomated data-clearing code

Started and managed a Data Analytics team for BYU IT's Help and Support PortfolioCreated, edited, and monitored projects regarding service health, availability, usage, and ageSupported and coached a team of students while they completed projectsCommunicated patterns to upper-level management within BYU ITHelped handle budgeting for the Help and Support.

Assisted a Resource Director within BYU OIT with his Administrative dutiesManaged scheduling and meetingHandled projects provided by the Resource Director, including providing insight into different projects that he was working on

Helped in data organization, analysis, and reportingBuilt live data Tableau reports for upper management Reviewed knowledge base articles, major parent tickets, SLAs, and the BYU IT ticketing systemHelped manage knowledge base feedbackPulled data from and reported in ServiceNowHelped form and build the Data Analytics team for BYU's call center

Supported 100+ technology services that BYU providedTrained teams of studentsSpecialized in supporting Microsoft Office apps, Adobe, Box, Citrix, and LucidchartSupervised a call floor of about 20 studentsHelped manage the call floor's budgetRevised and wrote technical support articles for the call floor

Evaluated 3 different regions for social risk factorsWrote a vetting tool for Nu Skin manufacturers to vet social risk in suppliersSurveyed people on their social and environmental awareness of Nu SkinResearched social risk in different global areasIdentified major environmental risk in Nu Skin sourcing

Elk Grove, California, United States

Converted physical tax records to digital recordsPurged old physical recordsData entry

Answered Tech Support Call at Apple's Call CenterSupports iPhones, iPads, Apple Watches, and Apple ID accountInterned during High School