• Instructed prospective skiers of all ages in private and group lessons on the proper and safest techniques for skiing• Worked in a large team environment with multiple other instructors depending on the size and skill level of lesson groups to effectively teach all participants of the lesson• Interacted with adults and children in group settings and determined prospective skiers levels of understanding and mastery of skills being taught • Assisted in operation of Dry Hill Ski School programs including but not limited to lesson registration, proper equipment fitting and operation, upkeep and enhancement of training areas, and maintenance and cleanliness of training area and ski area as a whole• Modified training programs to fit students of multiple levels to ensure student satisfaction and potential return for skiing or future lessons

• Managed and maintained IT systems comprised of Windows, Active Directory, Remote Desktop, and Apple environments for multiple departments and locations with 150+ employees, including software updates, application and equipment rollouts, network configurations, and imaging and deployment of new systems• Utilized data analysis and data reporting to help determine technology and program upgrades to enhance patient visits and streamline end user experiences, including upgrades to major health record systems and company infrastructure• Governed help desk system to ensure swift responses to technological issues to minimize lost time by 38% in late 2019 and 75% in 2020, helping to maximize patient satisfaction with quality and timeliness of care• Spearheaded project to develop and implement an asset tracking system using cloud-based solutions to streamline technology management and deployment and determine lifecycles of deployed devices• Assisted in leading company-wide implementation of Office 365 suite of products as well as multi-factor authentication tools for workstations and virtual machines• Conducted frequent reviews of current technological practices utilized internally to develop cost and time saving measures for all staff, either via new workflows or through new technologies and services• Employed data reports from help desk system to determine where major issues lay within the various pieces of equipment and programs to ensure best course of action for resolution• Developed new training policies and procedures for new employee orientations in addition to administering orientations on a bi-weekly basis, including creation and deployment of educational resources for current employees

• Worked with other employees to guarantee a quality, enjoyable experience for customers• Used computerized system to place orders both in person and over the phone• Delivered food to customers in a timely manner to ensure customer satisfaction• Trained twelve new employees on various systems and food preparation stations to certify all employees understood tasks• Opened store several times with fellow employees, including opening on inventory and stocking day• Closed store routinely, made sure that food prep was done and store was clean and ready for next work day