Noah Mcgee Email and Phone Number
Noah Mcgee work email
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Noah Mcgee personal email
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When I began at UC Berkeley’s Campus Shared Services IT, the organization was only a month old. Throughout my time there, my team has taken on support of over 50 departments, joined with key campus IT partners to implement ITIL framework, helped launched ServiceNow as a campus service and incident tracking system, developed performance metrics and reporting tool, and have handled nearly 100,000 tickets in 2017 while meeting SLA goals.Over the last six years I have helped develop key IT Service Management processes and ITSM performance reporting. I have focused on developing an efficient incident management processes that always considers the customers needs. Our organization has maintained a 90+% satisfaction rate for over five years!I am currently working with a team to standardize the Incident Management and Configuration Management practices across the 5 major IT organizations on campus and deliver quarterly reporting on Service Desk performance. We are standardizing how technicians should address customers, how to properly document the work in ServiceNow, and how to track that information with metrics that tell us if we are meeting our performance goals. I’ve also worked with a small team to create a performance dashboard with ServiceNow, Google Apps, and Javascript to objectively evaluate our technicians at the end of the year.
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Associate DirectorUniversity Of California, BerkeleyPortland, Or, Us
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Associate DirectorUniversity Of California, Berkeley Nov 2019 - PresentBerkeley, Ca, Us
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Business/Technology Support Supervisor, Campus Shared Service ItUniversity Of California, Berkeley Jan 2013 - Nov 2019Berkeley, Ca, Us- Manage a team of 8 desktop technicians supporting approximately 6,000 faculty, staff, and student customers, approximately 40 departments in 20 academic and administrative buildings- Maintain SLA compliance with 90%+ customer satisfaction- Developed key IT service request and incident management processes- Created metrics reporting program using ServiceNow reporting tools and Google Apps Script/Javascript to improve organizational performance - Implemented technician workflow performance dashboard in ServiceNow to increase efficiency and effectiveness, and improve customer satisfaction- Assist in ServiceNow implementation for large university campus and participate in Incident Process development for campus IT- Represent shared services IT organization in the campus ServiceNow User Group and help to form the campus vision for ServiceNow user interaction- Maintain customer relationships with over 20 department managers and deans to discuss customer satisfaction and consult for IT planning- Monitor IT security, patched software, and secured personally identifiable information according to FERPA, HIPAA, and human subject research policies- Co-developed new research IT support program to identify support gaps and provide for the computing and IT security needs of UC Berkeley researchers- Developed high-impact customer support program, an IT VIP service, incorporating service process and staff training
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Business/Technology Support Analyst, Student Affairs ItUniversity Of California, Berkeley Jan 2012 - Jan 2013Berkeley, Ca, Us- Provided tier 2 Windows and Macintosh computer and printer support to over 200 customers in the Student Affairs Division- Engineered OSX computer images for Student Affairs and Academic Service Centers in order to add single sign-on authentication managed in Active Directory and provide licensed software packaging- Managed computer upgrade and data transfer project for approximately 50 computers in the Office of the Registrar to improve standardization and performance- Managed the computer hardware setup and deployment and software configuration for the newly created Cal Student Central in Admissions & Enrollment- Kept computer inventory to track deployments and computer replacement schedule- Managed customer expectations and provided training and education to computer users when needed
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Computer Resource SpecialistUc Davis Music Department Sep 2010 - Jan 2012Davis, California, Us- Provided desktop computer support for over 40 faculty and staff, managing both Windows-based PCs and Macs, with additional technology support for printers, fax, network, and specialized music hardware- Maintained computer lab of 14 PCs and Macs, managed productivity software and music composition and recording software; and monitored security controls- Managed 3 Drupal websites and assisted with website updates and special web projects- Performed recordings of Music Department concerts, recitals, and symphony performances and assisted in supervising student recording crew- Developed online archiving system for department recordings going back to 1958, and prepared metadata for recordings included in the California Digital Library -
Assistant Iv/Website SupportUniversity Of California, Davis Jun 2008 - Aug 2008Davis, California, Us- Designed and managed MySQL database and developed a PHP-driven web frontend for data input and monitoring- Prepared images for database inclusion and developed AppleScript to automate photo manipulation
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Project ManagerCowden Associates, Inc. Aug 2005 - Aug 2008- Provided HR benefits consulting to clients in order to improve their defined benefits and defined contributions retirement plans- Managed response to Medicare Part D communication and subsidy application and assisted clients in managing Medicare Part D requirements- Maintained CRM database with MS SQL, and integrated database into MS Exchange/Outlook- Wrote and edited press releases and mailings
Noah Mcgee Skills
Noah Mcgee Education Details
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Carnegie Mellon UniversityEnglish And Engineering -
University Of California, DavisCreative Writing
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University Of California, DavisCreative Writing
Frequently Asked Questions about Noah Mcgee
What company does Noah Mcgee work for?
Noah Mcgee works for University Of California, Berkeley
What is Noah Mcgee's role at the current company?
Noah Mcgee's current role is Associate Director.
What is Noah Mcgee's email address?
Noah Mcgee's email address is lo****@****ail.com
What schools did Noah Mcgee attend?
Noah Mcgee attended Carnegie Mellon University, University Of California, Davis, University Of California, Davis.
What skills is Noah Mcgee known for?
Noah Mcgee has skills like Research, Higher Education, Microsoft Office, Public Speaking, Editing, Teaching, Itil Certified, It Management, It Operations, It Service Delivery, It Hardware Support, Staffing Metrics.
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