Job Profile Summary from VCU Health:The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities. The Patient Access Representative handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Counselled students and presented the information and resources concerning academic progress and planning. Empowered students to take responsibility for academic success and create an academic plan.

Answered calls and responded to inquiries from various parties, using active listening and inquiry skills to resolve dilemmas. Monitored facilities and identified maintenance and repair needs. Prepared venue for various events.

Fulfilled customer service tasks in a timely and personable manner and resolved customer complaints when necessary. Trained new team members on store protocol while learning the roles of other departments to keep the store operational.

Acted as a resource for freshmen students by being an informational source, conflict remediation, and program implementation. Responded to high-stress situations to keep peace and determine what action was need. Conducted rounds of building and completed welfare checks while deepening relationships.